Product Adoption & Enablement Lead - VP

Job content

As an experienced ’Product Marketing & Communications Manager’, you’ll thrive at managing complex technology programs that have far-reaching implications for clients, employees and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - how can technology help achieve business goals - as well as a keen ability to establish priorities, manage resources and budgets, and be a part of building high-performing teams.

You’ll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. You and your team will establish a planned roadmap, you’ll play an integral role in ensuring that ensuring that program is running on time, within budget and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you’ll work with your team to set goals, foster collaboration and promote the values, culture and brand of JPMorgan Chase & Co.

In addition, you will be responsible for supporting the implementation of new platform capabilities, with enhancements to the existing firmwide platform and ensuring customer success via focus on both customer and product experience. The successful candidate will play a key role in ensuring technology and business users across all Lines of Business are prepared consistently to maximize usage of the ETS Platform capabilities.

• Ensuring timely and targeted communications.
• Helping to deliver training approach and content, embed within platform when appropriate.
• Supporting stakeholder groups and the Customer Success program developing and executing strategy for end-user feedback.
• Partnering with Product teams, project teams and Lines of Business reps to evaluate and articulate value.
• Mitigating and managing implementation and organizational change-related risks and issues with associated reporting
• Supporting post implementation reviews, ensuring key enablement learnings are carried forward into subsequent product releases.
  

Specifically

This role will closely support the activities of the Core Products and Lines of Business Adoption groups, working with and leveraging other cross organization enablement teams driving similar transformational initiatives that will cohesively deliver the firm’s technology strategy and vision.

• Assists with identification and continuous support of key stakeholder groups that leverage the ETS platform
• Helps to develop and refine the engagement and communication approach and plan for impacted groups.
• Produce and deliver a strategic schedule of digital content generating excitement and awareness around important milestones with articles, infographics, blogs and video.
• Maintain a regular flow of content through various channels, artifacts and go/sites
• Partner with product owners and the evangelism team to produce engaging and impactful engagement materials for internal technology events such as PowerUp.
• Leverage internal social platforms and technology communities to stimulate a culture of dialogue and shared learning across the organisation to celebrate success and share knowledge and experiences.
• Collaborate with Line of Business and Technology Hub communications leads to leverage LoB and location communications vehicles to ensure an aligned cascade of messaging across Global Technology.
• Leverage available telemetry to target communications and maximise engagement against the key objectives and customer value.
• Support the development and marketing of the training approach, plan and materials and information sessions
• Working with product owners and the platform team, design and prepare training materials
• Instill pride by making key achievements visible, bringing the value proposition to life.
• Assists with the development and refinement of the listening strategy in order to capture feedback to improve end user experience
• Continuously measure engagement and adapt approach as necessary

CTO (Chief Technology Office)

The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

The hiring manager for this job opening would welcome a conversation about flexible working. This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.

Ready to use your expertise and experience to drive change? Apply today

© 2019 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.