Practice Support Administrator

☞ Simplyhealth

View: 102

Update day: 07-05-2024

Location: Andover South West

Category: Health / Medical Care

Industry: Wellness Fitness Services

Position: Entry level

Job type: Full-time

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Job content

About The Role

Practice Support Administrator (6m FTC)

Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it.

But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.

As Practice Support Administrator, you’ll work as a team of administrators to deliver excellent customer service to our Denplan patients and member dentists and become part of the “beating heart” of the department. We’re looking for someone to take ownership, care and consideration over every piece of work processed.

Key Responsibilities

  • You’ll be responsible for processing changes to database records and administering requests from practices and patients alike.
  • Work closely with other teams across the business including the sales teams and practice support teams to ensure all communication channels are clear and proactive
  • Process payments on customer accounts ranging from cheque/ credit card back payments through to annual subscription payments
  • Process patient applications in a timely and accurate manner using a number of channels of registration
  • Act as a registrations expert to provide excellent customer service to internal teams when supporting then resolving a query

About You

To be considered you must have:

  • Previous experience working within an administration and/or financial background
  • Evidence of customer focussed previous job roles
  • Experience of handling high pressure situations and deadlines
  • GCSE or equivalent at Grade C or above in English and Maths (essential)

Our Dream Candidate Might Also Have

  • Experience in the Denplan side of the business

Benefits

You’ll enjoy the benefits package for the role level, which you’re probably familiar with, but as a reminder this includes:

  • Discretionary annual bonus
  • 36 days holiday plus the option to buy and sell a further 5 days
  • Flexible benefits pot (you can use this against a selection of benefits such as critical illness, private medical insurance, shopping vouchers, pet insurance, and more)
  • Simplyhealth Cash plan or Dental plan
  • Employee Assistance Programme
  • My Discounts

Your Recruitment Journey

Your process

  • Screening call with Talent Acquisition Team
  • Aptitude Assessment
  • Virtual Interview with the hiring manager and team
  • Offer

Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].

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Deadline: 21-06-2024

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