Pensions Administrator
View: 103
Update day: 07-05-2024
Location: Crawley South East
Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service
Industry:
Job type: Full-time
Job content
- Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
- Meeting customer requirements and deadlines
- Adhere to the departments policies and procedures
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Collating and analysing data and produces routine reports
- Contribute and act as subject matter experts carrying out projects and ad-hoc activities, as determined by your Team Leader
- Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client.
- Identifies and implements process improvements in order to improve throughput and customer service.
- Provide on the job coaching and training to department colleagues.
- Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale.
- Work on own initiative and know when to escalate where necessary
- Contribute to audits (internal and external) as requested.
- Good communication skills
- Strong desire to deliver exceptional customer service
- Attention to detail and capable of following defined processes and procedures
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
- Previous experience in a Life & Pensions environment
- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.
Deadline: 21-06-2024
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