Payment and Risk Assistant

Job content

We are a FinTech growing fast! Not only in the UK, but in the USA too.

More members means more member enquiries, more risk and more opportunity for the Risk Team to adapt and prove our mettle.

We are just about to release our bespoke Risk Tool, which is a result of a great collaboration of the people within our business - we did not want to buy it, we wanted to build it.

We are now looking for an enthusiastic and energetic new addition to our Risk Team; the hero who will help us look beyond the obvious and relish a fast paced startup culture. We offer a job, but what we truly want is your passion, your drive and your ideas. It’s a team effort.

This is a permanent, full time position working in our Farnborough office as part of the US team from Monday - Friday, 1:30pm - 10pm with occasional weekend cover.

What you’ll do

• Use your knowledge, skill and instincts when reviewing our customer’s account activity
• Contribute to team meetings about departmental strategy - we want to hear from you!
• Work closely with our Member Services, Operations and Supervisor Teams to resolve customer issues quickly and provide a Risk Perspective
• Work with our Payment Risk Assistants performing customer screening against PEPs & Sanctions Lists
• Contribute to ongoing and ad-hoc research projects - we go where we are needed
• Perform multiple administrative duties along with chargeback administration, defense & analysis
• Work with the team liaising with Banks & Police on DPA requests
• Cover additional departmental tasks as and when necessary

What we’re looking for

• Minimum 1 year of relevant experience in the online payment and fraud prevention environment
• A goal getter mentality and a proactive attitude in working together and collaborating with multiple internal departments
• The ability to work under pressure and make fast informed decisions with many information resources at once
• Possession or potential to develop strong analytical skills with proven ability to measure and achieve performance goals
• Solid personal time management supported by robust attention to detail
• Good Excel skills – training will be provided where required
• Fluent in English across both spoken and written communications

How can you resist?

• Competitive salary
• We support flexible and remote working
• Free tea, coffee and fruit
• Workplace pension scheme
• 25 days annual leave
• Westfield Health cash plan
• Westfield surgery plan after 3 years’ service
• Westfield Rewards (receive discounts at over 600 retailers)
• A birthday lie-in
• Training opportunities to further develop your craft

About gohenry

We’re on a mission to help millions of kids be good with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.

How we do it;

We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn and give with gohenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.

We’re proud to say...

• We help over one million members improve their money skills every single day.
• We’re one of Tech Track’s top 50 fastest growing UK companies.
• And we were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.

But we’re still growing, and that’s why we need you.

Want to join our mission?

If gohenry sounds like a place you’d like to be, please apply using the link below.