Financial Crime Operations Manager

Job content

GoHenry pioneered the youth fintech category with a mission to make every kid good with money, and we’re growing rapidly in the US. Our award-winning product helps over 2 million parents and kids gain confidence with money, with a debit card and money management app for kids aged 6-18.

The Risk, Legal and Compliance team provides valuable support across GoHenry. The Risk team plays a vital role in helping GoHenry to play its part in fighting financial crime by reducing the risk of its business being misused for criminal purposes such as money laundering, terrorist financing, sanctions avoidance and fraud as we continue our expansion from the UK into the US and beyond.

The role will:

• Report directly to our Head of Business Risk and Compliance.
• Lead the Risk Team to help them make sure they address our payments and financial crime risks efficiently and effectively. It will therefore be based in Farnborough/Camberley with travel between sites likely.
• Work very closely with our Financial Crime Intelligence Manager to manage these risks.
• Collaborate with our other Operations teams to deliver great customer outcomes.
• Work collaboratively with our Product and Operations teams to help ensure that new products and services can be managed effectively in BAU.

The Candidate

We are looking for a candidate who has a strong background in leading operational teams and has sound knowledge of financial crime matters ideally within the payments industry. They will need to be adept at leading people, be able to keep them engaged through change as well as spot emerging problems and deal with them swiftly. They will like to take on responsibility, be comfortable making decisions and know when to escalate matters quickly.

Areas of Responsibility include but are not limited to:

• Keep abreast of legislative and regulatory changes impacting financial crime and payments risks and be able to translate these into changes needed to processes.
• Plan and organise the risk team including scheduling and allocating resources to ensure that areas of highest risk are tackled on a timely basis.
• Perform 121s and appraisals to maintain high levels of engagement and performance.
• Produce regular reports that summarise the performance of the team and our financial crime risks eg levels of chargebacks, eKYC performance, work backlogs, SARs, MID performance, PEPs.
• Ensure that SARs are raised on a timely basis with information that meets the needs of our partners.
• Ensure that potential screening matches (eg PEPs and sanctions) are properly investigated to determine the probability of matching and escalated as appropriate.
• Ensure that we meet the requirements of our issuing bank and other partners in respect of managing financial crime risks, producing monthly/quarterly/annual returns and handling general queries.
• Devise OKRs for the team, monitor and report on their adherence.
• Help increase business knowledge of financial crime and payment risks through awareness activities.
• Support the career development of risk team members.

How can you resist?

• Competitive salary
• goFlex - Hybrid working
• Workplace pension scheme
• 33 days of holiday (including 8 public holidays)
• An additional birthday day off
• Family-friendly leave policies
• Enhanced maternity and paternity leave
• Westfield Cash Health Plan* (for you and your children)
• £100 pa* towards Physiotherapy, Acupuncture, Osteopathy, Homeopathy, and Chiropractic Treatment, which can be used as any one or combination of treatments for you or your dependent children.
• £100 pa* towards Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki, and Sports Massage, which can be used as any one or a combination of treatments.
• For you and your dependent children
• £150 pa* optical fees each
• £375 pa* consultation fees each
• £100 pa* dental fees each
• Westfield surgery plan after 3 years’ service
• Westfield Rewards (receive discounts at over 600 retailers)
• Cycle to work scheme
• Training opportunities to further develop your craft
• Choose your own equipment

About GoHenry

GoHenry is a fintech company that was made by parents, for parents. Founded in Lymington (Hampshire) in 2012, with offices in Lymington, London, and New York, we have pioneered the youth fintech and financial education category. We’re on a mission to make every kid smart with money and to delight our community of over 2 million members with innovative, market-leading tools to help parents raise financially savvy kids.

With GoHenry’s 4 pillars – Earning, Saving, Spending, and Giving, we offer a debit card and app for kids and teens with a companion app for the family, with in-app tools for sending money, automating pocket money allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points and badges. This is all designed to help kids and teens build good money habits that will last a lifetime.

We’re growing fast, regularly breaking records. Founded in 2012, by 2016 GoHenry set the record for the largest crowdfund in the world raising over £4 million, with £1 million from our own customers. Since then, we’ve doubled our customer base every two years and our award-winning product now helps over 2 million active members gain confidence with money. Last year we raised $40M to expand our mission, and the journey has only just begun.

It’s an incredibly exciting time to join GoHenry as we continue to build something meaningful and captivating for families, helping kids and teens build good money habits that will last a lifetime.

We’re proud to say...

• We help over two million members improve their money skills every single day.
• We’re one of Tech Track’s top 50 fastest growing UK companies.
• We were nominated for ‘Best Personal Finance App’ at the British Bank Awards 2020.
• We were voted ’Best Children’s Financial Provider’ at the British Bank Awards 2021.
• Our kids and parents have donated over £200,000 of their own money to NSPCC via their GoHenry accounts
• We won the Kids’ Cards category of Finder’s Customer Satisfaction Awards 2022

But we’re still growing, and that’s why we need you!

GoHenry is an equal opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Want to join our mission?

If GoHenry sounds like a place you’d like to be, please apply using the link below.