Partnerships Escalations Coordinator

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Reporting to the Head of Strategic Partnerships the Compliance Coordinator will ensure compliance with operational contractual requirements and support on the coordination of all related communication and reporting.Key Accountability & ResponsibilitiesEnsure standard operating procedures are in place and fit for purpose, aligned to contractual requirements with necessary audit and governance structureBuild and maintain relationships with internal and external stakeholdersEnsure compliance with specified Openreach PIA product specification and related contractual commitmentsMaintain up to date records of changing contractual requirements, with effective communication of updates to key stakeholdersCoordinate steering group actions and support in response to external partners on consultation of contract changesSupport with reporting and forecasting requirements relating to key contracts and partnershipsMaintain and enhance performance metrics for delivery teams working with PIA and related contractsCoordinate escalation cases with internal and external stakeholders relating to the use of PIA and partnership contractsWork closely with the Technical Administrative Team, to support training for new colleagues in the execution of PIA administrative tasks and related contractsKnowledge & SkillsExperience of working with contract controls, governance, improvements and initiativesConfident in reviewing contractual terms and critical assessment of their implicationsStrong planning skills with a good general awareness of risk managementKnowledge of Physical Infrastructure Access (PIA) preferable, not essentialAbility to work collaboratively and build effective working relationshipsAbility to use Microsoft Office package efficiently and competent in excelWork well under pressure with the ability to meet deadlines in a fast-paced environmentAccuracy and strong attention to detailAbility to learn quickly and be passionate about learning new things every dayHave a get the job done/can do attitudeCritical thinking and problem solving, ability to use initiativeGigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 600 employees over the past 5 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. With circa 350,000 homes passed, we continue to have ambitious plans to develop our infrastructure and network.“Gigaclear is a vibrant, fast paced, exciting company to work for. It presents new challenges every day as we grow, reaching targets we’ve never reached before!”- taken from our annual employee survey.Here at Gigaclear, we aspire to tackle connectivity inequality and make life more digitally advanced. We are bridging the digital divide - bringing all the benefits of ultrafast fibre broadband, directly to homes and businesses across the UK.Staff Rewards, Benefits And OpportunitiesWe foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Unlimited access to LinkedIn Learning
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company funded social events

We also have monthly company meetings with pizza for everyone. A star of the month award which recognises employees that have gone above and beyond, with a prize! There is also a weekly running club, our very own football team Gigaclear FC, plus two company socials a year, and more.Our valuesOur approach is to work guided by our mission, vision and values.Find a way, Be committed, Do the right thing, Keep it simple.