Part Time Customer Support Advisor (27.5 Hours)

☞ UCC Coffee UK and Ireland

View: 105

Update day: 17-04-2024

Location: Milton Keynes South East

Category: Other Part-time

Industry: Food Beverage Services

Position: Mid-Senior level

Job type: Part-time

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Job content

A highly organised and customer focused individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.Hours: any 3 days Monday to Friday 9am to 3pm + Saturday & Sunday 9am to 3pm with 30 minute break.The Role
  • Screen initial calls and determine customer requirements.
  • Input details on the system, ask questions to ensure accurate information is obtained from the caller.
  • Attempt to resolve customer queries over the phone through the trouble shooting process.
  • If you cannot find a solution through the phone fix process then schedule engineer visit through the planning team.
  • Process email enquiries including handling complaints, answering enquiries and prioritising issues.
  • Bring difficult customers to the attention of your manager to ensure the matter can be resolved promptly.
The Person
  • Experience working in a high call volume environment or call centre.
  • Strong customer service skills and ability to answer queries concisely via the telephone and email.
  • Ability to work under pressure and handle challenging situations.
  • Attention to detail and strong data entry skills.
  • Excellent communication and listening skills.
  • Confident user of Microsoft Office applications.
  • Flexible approach to work (occasional bank holiday cover).
  • Hybrid working available.
Salary: £17,000 + 25 days holiday + Pension + Life Assurance + EAP + other company benefits.
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Deadline: 01-06-2024

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