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Outbound Telesales Team Leader
☞ MTrec Recruitment and Training
View: 101
Update day: 21-05-2024
Location: Bishop Auckland North East
Category: Sales
Industry: Staffing Recruiting
Position: Mid-Senior level
Job type: Full-time
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Job content
The Rewards And Benefits On Offer- You will work Monday-Friday, 9am- 5pm and alternative weekends on a rota basis.
- A permanent contract from Day one
- A competitive basic salary of 28,000 plus generous bonus schemes
- You will have the chance to work for the North easts leading organisation in their field.
- Immediate starts available.
- You will have a clear path for progression and development within the business.
- To lead and drive a team to provide the best service levels possible, maintaining Company standards and targets.
- Working on retaining existing accounts and driving new sales, up selling on certain products, and introducing new lines.
- Ensuring the smooth running of the Telesales team working closely with Distribution Team and Account Managers.
- Taking and processing customer orders onto the system and ensuring effective cover during any absence.
- Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
- Set clear targets and objectives for your team.
- Challenge your team when under performing and set specific action points.
- Organise and set up monthly Telesales drives.
- Plan calls and target GAPs in supply using relevant systems.
- To analyse and send out weekly depot reports and updates.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of own brand products.
- To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact
- Excellent Customer Service Skills
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the trinity system or similar.
- Good teamwork skills
- Good communication and relationship building skills.
- Good product knowledge
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Deadline: 05-07-2024
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