Operations Analyst

☞ Energy Jobline

View: 103

Update day: 17-05-2024

Location: Peterborough East

Category: Executive management Production / Operation

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Job Description

Collaborate and Conquer! Operations Analyst Opportunity (Peterborough)

Are you a team player with a knack for problem-solving and a passion for optimising processes? Our client’s dynamic call centre is seeking a bright and motivated Work-flow Analyst to join their collaborative team! In this role, you’ll be instrumental in streamlining work-flows, boosting efficiency, and working alongside a supportive team to deliver exceptional customer service.

What We Offer

  • Competitive salary (up to £32,000)
  • Comprehensive benefits package including exclusive discounts, generous holiday allowance, and on-site perks like a gym and subsidised meals.
  • Hybrid work model (office & remote) for flexibility and a healthy work-life balance. (First 6-9 months fully office based on-going projects)
  • Opportunities for career progression within a collaborative and supportive team environment.

Why You’ll Love This Role

  • Dive deep into call centre operations, analysing work flows and identifying areas for improvement through data-driven insights.
  • Leverage your analytical skills (Excel, Power BI) to collaborate with colleagues in generating insightful reports and forecasts that guide strategic decision-making.
  • Work hand-in-hand with team members across different departments to champion innovative solutions and implement strategic change initiatives.
  • Ensure adherence to risk management protocols and support your team in proactively resolving issues, fostering a smooth and efficient operation.

Ready to join a team that thrives on teamwork? Apply now with your CV or contact Kara at Brook Street Peterborough
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Deadline: 01-07-2024

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