Online Sales Coordinator

☞ Radwell International-North America

View: 101

Update day: 07-05-2024

Location: Newcastle-under-Lyme West Midlands

Category: Marketing / PR Printing / Publishing

Industry: Electrical Electronic Manufacturing Industrial Automation Machinery

Position: Entry level

Job type: Full-time

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Job content

Job Summary

Monday-Friday 8am-5pm

Salary starting at £20,000 p/a plus commission

Responsible for handling customer inquiries and incoming sales leads as well as pro-active outbound selling. Ensure customer inquiries generated by email, e-Bay and internal requests are completed in a timely manner. Managing the E-Bay store to assure optimal positive feedback which will affect our rating.

Essential Duties And Responsibilities
  • Respond to customer inquiries to Radwell by phone, email or through other means
  • Manage orders placed at Plccenter.com and eBay.com
  • Help to achieve and maintain company goals
  • Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
  • Source products for manufacturers not currently supplied by Radwell (new products)
  • Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
  • Notify customers of price and delivery changes for orders placed online
  • Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
  • Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
  • Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
  • Manage feedback for all orders placed to assure positive feedback
  • Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed


Qualifications
  • Must understand the sales cycle; ability to understand the Radwell International sales cycle
  • Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment


Knowledge & Skills Required
  • Strong Computer proficiency
  • Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
  • Ability to multi-task
  • Ability to work at fast pace
  • Attention to detail
  • Problem solving abilities
  • Good communication skills
  • Ability to sell


Education & Experience
  • Previous sales experience in a related environment would be beneficial but not essential


Required Skills

Required Experience
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Deadline: 21-06-2024

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