Group Event Revenue Manager

Job Title:Group Events Revenue Manager

Department:Revenue and Sales

Reporting To:Group Revenue Manager

Primary Job Purpose:

An exciting opportunity has arisen for a Group Events Revenue Manager to maximise event, conference and wedding revenue along with guest satisfaction, by negotiating and co-ordinating the execution of this business area with other departments in accordance with LQ Resort’s Group Business Plan.

About The Role

Job Title:

Group Events Revenue Manager

Department:

Revenue and Sales

Reporting To:

Group Revenue Manager

Primary Job Purpose:

Salary £30,000 pa

An exciting opportunity has arisen for a Group Events Revenue Manager to maximise event, conference and wedding revenue along with guest satisfaction, by negotiating and co-ordinating the execution of this business area with other departments in accordance with LQ Resort’s Group Business Plan.

Roles and Responsibilities:

• Manage the conversion of all enquires and monitor performance.
• Recruit, maintain and develop a strong team.
• To oversee that all enquires and correspondence for the events team are being dealt with efficiently and on the day of the enquiry.
• To regularly complete and review correctly the event forecasting and report back accordingly
• To ensure excellent standards of client show rounds and open evenings – working with whole team on guest experience.
• To review all function sheet standards and make changes where necessary to assist both the operational and co-ordination teams.
• To ensure that all diaries and systems are kept up to date at all times and update core system information eg rate plans.
• Achieves meetings and events revenue goals by implementing the set strategies provided from the Group Revenue Manager.
• Actively seeks when available, to interact with existing, potential and new clients by show rounds, lunches and participation in fam trips.
• Work actively to minimise complaints from guests.
• Attend meetings and training required by the Revenue Manager / Revenue Director
• Check the meeting and events VIPs and communicate this information to the team
• Identify commissionable bookings and secures required information
• Ensure that all event accommodation is booked in accurately and ensure release clauses are followed.
• Ensure event contracts are being issued and completed in a timely manner.
• To ensure all events are prepaid in advance, or where applicable co-ordinates credit for meetings and events guests with the finance team.
• To monitor all feedback from clients, including follow up procedure and communicate with team.
• To maintain quality information in all databases.
• To carry out proactive sales activity for events across the group.
• To complete regular pricing reviews and competitor analysis of wedding and conference venues across all resorts.
• Represent the department at the weekly sales and revenue meetings and feedback key business information to the team.
• Follows all applicable laws, and corporate standards and guidelines
• Will include weekend and Bank Holiday working as per business needs. Will also include travel to other resorts as and when required.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

Essential

• Reliable and can work under pressure
• Organisational skills and attention to detail
• Communication and interpersonal skills
• Time-management skills and the ability to work under pressure to ensure the efficient running of the co-ordination teams.
• Project management and previous event management experience is essential
• Problem-solving skills and diplomacy
• Sales and marketing skills to promote the event and attract business
• A flexible, target-driven, proactive approach
• Administrative and IT skills
• Self-direction and enthusiasm.

Desirable

• Negotiation skills when looking for the best price from venues, suppliers and contractors
• The ability to manage budgets
• A degree or HND in Event management, Hotel or Catering management, leisure and tourism, marketing or business, or equivalent qualification would be desirable.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of Resort’s service charges on monthly basis
• Extra days holiday after 2 years

Skills required

• Excellent time management skills with the ability to work to deadlines and targets
• Reliable and can work under pressure
• High standards of presentation, organisation and cleanliness
• Highly organised with great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking at meetings.
• Highly analytical with ability to understand peaks and trough of industry
• Flexible approach to work
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Ability to read, create and present revenue reports

• Positive can-do attitude
• Ability to upsell customers to additional products and services
• Negotiation skills when looking for best price from venues, suppliers and contractors

  Attitude

  • Confident and approachable

  • Self-direction and enthusiasm
  • Friendly and informative
  • Passionate about Customer Service
  • High standard of personal appearance
  • Respectful
  • Conscientious

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel intermediate level
• Project management and previous event management.
• Sales and marketing to promote event and attract business
• Experience working in sales
• Customer-service experience.
• Experience of dealing with Customer complaints
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of managing a sales team

Desired Criteria

• Ability to upsell customers to additional products and services
• Willingness to undertake further training.
• Experience of working within and hosting Weddings and Events
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo
• Managing budgets
• Experience of working in public relations, preferably in the hospitality or travel industries
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gifted

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resortis nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team’s physical and mental health Providing free gym membership

• Delivering employee recognition programmes to reward hard work and effort.

• Creating an environment that supports the development of skills, knowledge, qualifications and career progression

• Discounts across all Resorts, to encourage leisure time

Company Benefits

At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking

Salary

£30,000.00 per year