Online Administrator/ Customer Service Advisor – German Speaking

Position: Online Administrator/ Online Customer Service Advisor

Employment type: Permanent

Working hours: 37.5 hours per week

About us

TopCashback is the world’s most generous cashback company. Having been established in the UK in 2005, we are now the UK market leader in cashback & affiliate marketing, and still growing rapidly. TopCashback has previously featured as one of the fastest-growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has been awarded Cashback Site of the year 2016, 2017, 2019 and 2020. We have 6 sites all over the world, including the UK, the US, India, China, Russia and Germany. Our worldwide membership is in excess of 20 million. It is an excellent opportunity to develop yourself as a retail expert working with TopCashback partnership -more than 5000 merchants.

The Role

A truly exciting opportunity for a Native level German speaker to get onboard at the ‘just-launched’ stage of our European expansion plans. We are seeking someone with a roll your sleeves up attitude who genuinely does what is needed even if its outside the main role to really help to drive our growth in a newest market.

You will be responsible for communicating with our German members online, keeping them up to date and providing information about their account, transactions, or payment information. This is done through our Backoffice, various social media platforms and e-mails.

We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.

Key Responsibilities

• Responding to customer support queries through Backoffice, social media sites and email
• Troubleshooting all queries using a logical approach
• Setting up of the website / offers and creation of emails to customers.
• Updating, reviewing, and editing site placements and content.
• Working to the set service levels and KPIs.
• Recognizing any issues and alerting the line managers
• Delivering excellent levels of customer service at all times.
• Supporting other members of staff within the team.

Required Skills

• Excellent grammar and written communication skills in both German and English.
• Good problem solving and analytical skills.
• Professional and hard working
• Self-motivated and able to work under their own initiative.
• Well organized with the ability to prioritize workload and deadlines
• Good IT skills and attention to detail

Benefits

• 23 days Holiday including your Birthday off & 2 Duvet days plus bank holidays
• Remote working option of up to 2 days per week, when we return to the office later in the year. For now, we will continue to work fully remote.
• Fantastic career prospects
• Private medical insurance (Medicash)
• Monthly pizza meetings
• Energetic office culture
• Relaxed dress code
• We can provide Visa sponsorship and it will be considered for this role if required

Due to current Covid restrictions, on-boarding the successful candidate will need to be done ‘virtually’. However we have adapted well to this and have all our employees working safely from home across the globe, We are in a very strong financially secure position – being a profitable owner managed business with no debt – that makes us extremely confident to continue to recruit and expand our operations in all our markets even at this time.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.