NHS Administrator (Full time)

Hours: Full time, 40 hours a week, Monday to Friday 9am-6pm (with 1 Saturday out of 4)

Contract: Permanent

Salary: £20,000 – 22,000 per annum

Location: Vinnetrow Business Park, Runcton, Chichester PO20 1QH

The Role:

An exciting opportunity to join one of the leading private histopathology providers in the UK to support and undertake the administration of the NHS department.

The post holder will work within a variety of different areas within the department including NHS case creation, referrals, MDM’s, Logistics, as well as performing quality administrative tasks.

About the Company:

Founded by histopathologists in 2011, our client aims to provide an excellent service to public and private clients and have a growing international presence supplying over 300 hospitals and clinics, offering advanced technologically and premium histopathology reporting.

Skills/Personal qualities:

• Well organised, with the ability to plan and schedule tasks efficiently and motivated to complete within deadlines
• Team-player, who must also be able to work independently, exercising own judgement and able to quickly solve problems and able to refer to others for guidance
• Upbeat and proactive, engaging, empathising listener when talking to clients and confident while dealing with queries and solving issues
• Creative thinking, ability to come up with logical solutions in uncommon situations
• Strong computer skills are required with the ability to use a variety of IT systems and LIMS.
• Attention to detail
• Previous experience in an administrative role/medical secretary role is desirable.
  

Primary responsibilities:

• Create new patient “Cases” (Records) accurately and in a timely manner
• Manage and maintain LIMS, Slide management, cloud data and any ad-hoc systems
• Delicately handle all materials received by sending lab
• Conduct regular reviews of any delayed reporting or delayed lab management
• Creating service users on all platforms
• Maintaining the Whole Slide Imaging (WSI) process
• Accurately recording and processing Additional Lab Work (ALW) received by the sending lab
• Return all material belonging to the client according to the SLA
• Ensure all reports are fully authorised and are received by the NHS client
• Upload and maintain Datasets in accordance with the SLA
• Conduct stocktake management
• Undertaking appropriate tasks, new techniques or other developmental activities as required by the line manager
• Contribute to the development of our new LIMS 2.0
• To log and actively manage issues that may arise in relation to data
• Monitor case statuses in terms of Turn Around Time (TAT) against the SLA and taking appropriate action to rectify any failings
• Responsible for conducting audits for NHS clients
• Proactively take part with Investigations along with the Operations manager and the Governance officer relating to case/lab incidents
• Communicate in person, via the telephone and electronically with members of the team and with staff in departments across all Trusts as required, ensuring that a high-quality service is provided to all users
• To liaise with Pathologists and NHS Trust personnel and coordinating the requirements of the Pathology Service to users of the service
• To liaise with service users and provide basic advice and support when required
• Communicating effectively, professionally and politely with telephone enquiries
• Maintain slide and paper filling
• To attend and record minutes
• To support the NHS Operations Manager in ad-hoc duties.
• Manage pre-established MDM workflow
• Prioritise each enquiry and action tasks in accordance of their importance, using various methods and software
• Work with clinical and non-clinical staff to ensure that all cancer patients are documented, relevant documents are distributed prior to (and are listed for discussion) at weekly MDMs
• Use and understand Company’s LIMS and CaseCentre software in order to obtain information and prepare materials required by specialists.
• Manage daily courier dispatch plan.
• To adhere to Company agreed policies and procedures
• To promote and develop the equality of opportunity in accordance with the Company’s Equal Opportunities Policy
• To protect the confidentiality of information relating to our client, Patient and Staff or other agencies
• To provide a quality service to internal and external users and agencies, to participate/develop aspects of clinical governance within the sphere of responsibility
• To share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.
  

MDM (multidisciplinary meetings):

• Manage pre-established MDM workflow
• Prioritise each enquiry and action tasks in accordance of their importance, using various methods and software
• Work with clinical and non-clinical staff to ensure that all cancer patients are documented, relevant documents are distributed prior to (and are listed for discussion) at weekly MDMs
• Use and understand Company’s LIMS and CaseCentre software in order to obtain information and prepare materials required by specialists.

Logistics:

• Manage daily courier dispatch plan.

General responsibilities:

• To adhere to Company agreed policies and procedures
• To promote and develop the equality of opportunity in accordance with the Company’s Equal Opportunities Policy
• To protect the confidentiality of information relating to our client, Patient and Staff or other agencies
• To provide a quality service to internal and external users and agencies, to participate/develop aspects of clinical governance within the sphere of responsibility
• To share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.

In return our client offers:

• Annual leave entitlement 25 days
• Pension scheme contributions
• In-house training.
  

If this sounds like your next challenge, apply today with your CV and covering letter today.