Neighbourhood Manager

Job content

About Us…

We as an organisation are proud to provide homes for thousands of people within our communities, we are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.

We have a vision of ‘prosperous people and places’ we as an organisation understand the importance of looking after our employees, and our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.

What you’ll be responsible for…

Delivering high quality customer service in line with corporate and service specific strategies, policies, procedures and plans.
Ensuring targets, service standards and performance expectations are met relating to quality of service, customer satisfaction, service response and completion times for all housing management processes e.g. tenancy changes, tenancy compliance and anti-social behaviour.
Maximising the resolution of customer enquires at the first point of contact.
Developing, reviewing and delivering successful outcomes using estate, neighbourhood and tenancy action plans to support the development and sustainability of our communities to suit the needs of our customers.
Delivering directly and, in partnership with others, a range of housing services relating to the management and letting of tenancies and leases as well as having an active responsibility in promoting and developing resident engagement, safeguarding and wellbeing.
Providing assistance to contractors to ensure the smooth running of the Investment Programme and individual improvements in residents homes to make our estates great places to live and work.
Providing a high quality, customer led and outcome focused response to anti-social behaviour, tenancy breaches and illegal occupation including the preparation of legal documents and representing the business in court.
Facilitating processes to ensure statutory and regulatory compliance for all our properties, including the management of health & safety and fire risks and gaining entry to properties where necessary to maintain the wellbeing of our customers.
Developing and maintaining an in-depth knowledge of the neighbourhood and the needs of individual tenants to deliver core housing services but also introducing services and support to build the capacity and resilience of residents to enhance their quality of life and to promote sustainable communities.
Contributing to service improvement, continual development and innovation through active participation in projects and pilots.
Participate in Multi-Agency Meetings which means working together with partners to ensure a joined-up local response to reduce the risk of harm to children and adults.
To promote early support for vulnerable families and a thorough knowledge of safeguarding protocols.

Benefits…

We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

A generous 30-day annual leave entitlement.

Local Government Defined Pension scheme.
Health shield Cash Back plan for you and your family.
Flexible working
Learning and development programme where we invest in your personal development
Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
Volunteering and giving back to the community through Time to Change programme

How to apply…

If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience and knowledge we’re looking for. Further information is available at:

Trivallis Website

The deadline for applications is midnight Sunday 5th September 2021.

For more information, please contact Stuart Pattison at .