OOH Operative

Job content

The role of the OOH Operative is multi-faceted and will include Call Handling, Driving, Reception and Health Care duties.

The OOH Service operates a Professional Line where calls are taken from professionals who are with patients i.e. Nursing Homes, Paramedics on scene, hospitals, etc.

In addition to this a Cancer treatment triage line and a Palliative Care line are answered by the OOH Service.

You will be based in Withybush General Hospital in the Urgent Care Centre with a multi-disciplinary team including an OOH Shift Supervisor.

The Out of Hours (OOH) service based at Withybush General Hospital runs a Professional Call Handling Line. This line receives calls for the Hywel Dda University Health Board (HDUHB) from hospitals, nurses, Nursing Homes, Paramedics and other defined disciplines who require urgent clinical support. The UKONs toolkit is used to receive calls from oncology patients who are currently undergoing treatment and triage these patients to the correct disposition.

The role will include the receiving and recording of calls from community-based health care professionals, ensuring that demographic details are accurately recorded and articulating the concern being reported.

Skills to care training to assist with Health Care duties whilst carrying out the driver/receptionist role will be required by successful candidates. Those who do not already possess a health care qualification, training will be provided.

Various shifts available including 6.30pm – 11.30pm Monday to Friday, 8.00am - 1pm Saturday, and 5pm – 10pm on Saturdays and Sundays. Shifts will be allocated on a rota basis. Flexibility is required to cover all shifts when needed, including evening shifts.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 29/05/2024.