National Short-Term Rental Controller - Events

☞ Linde Material Handling

View: 102

Update day: 20-05-2024

Location: Castleford Yorkshire and the Humber

Category: Accounting / Auditing Finance / Bank / Stock

Industry: Machinery Manufacturing

Position: Director

Job type: Full-time

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Job content

There’s far more to Linde than fork trucks!

As the market leader and innovator, we’re expanding and looking for an enthusiastic team player to join the National Short-Term Rental Controller team, specifically managing our prestigious events business. This is a customer-facing role, and you will develop trusted partnerships with our events clients and supply chain throughout Europe.

This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the inevitable curved balls that crop up.

To succeed in this role, you will need to be highly organised, calm under pressure, and able to work from your own initiative. We’ll give you the training you need to understand the industry and deliver outstanding customer service.

There are the usual metrics and KPI’s that we need to hit, but if you have the drive and passion to deliver exceptional customer service then these will be no challenge for you

What We Offer

The Role:

Within This Role, Your Main Tasks Will Be

  • To be the main contact for Linde MH UK’s events customers
  • To develop trusted partnerships with events customers and supply chain
  • To support STR Sales Director with development of commercial proposals and agreements
  • To undertake customer and supplier review meetings
  • To project manage the events calendar and update key internal stakeholders regularly
  • Administer short-term hire enquiries including any ancillary equipment required
  • Liaise with workshops and Asset Controllers to schedule workload to meet customer’s expectations and our own commercial business requirements
  • Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
  • Ensure all order, contract and PDI documentation is in order and filed as appropriate
  • Third Party hire management to include sourcing and cost management Deal with off hires, terminating agreements, field based off hire inspections and ensuring trucks are collected in the required time frame
  • Monitoring and processing of supplier invoice queries within rental control
  • Monitoring and processing of inbound customer invoice queries within rental control
  • Answering and dealing with incoming telephone calls and enquiries

Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.

Who are we looking for?

The Ideal Candidate For This Role Will

  • Have excellent internal and external customer service skills
  • Posses commercial acumen
  • Be able to work from own initiative
  • Be a team player
  • Maintain excellent relationships with internal and external colleagues
  • Be self-motivated and flexible
  • Be committed to own learning and development
  • Be honest, reliable and approachable
  • Posses strong administration, planning, organisation, prioritisation, and project management skills
  • Be an excellent communicator, responder, and able to adapt and flex to unexpected situations
  • Be IT literate - a good working knowledge of SAP K1SS, Microsoft Word, and Excel is essential
  • Be numerate and literate, clear and analytical decision maker
  • Understand and follow company policies and procedures and work in a structured way
  • Possess the drive, determination and tenacity to hit financial and operational targets.
  • Be able to learn to have a fundamental understanding of material handling equipment and applications

Tasks And Qualifications

What We Offer:

  • A Monday to Friday working week.
  • 25 days holiday + Bank Holidays
  • Company Pension Scheme - 6% Employer contribution, minimum 4% employee contribution
  • Discount scheme, with access to deals from some of the UK’s largest brands
  • Free parking on site
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Deadline: 04-07-2024

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