MINI Product Genius

☞ BMW Group Retail

View: 102

Update day: 28-04-2024

Location: Cheltenham South West

Category: Consulting / Customer Service

Industry:

Job type: Full-time, Permanent

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Job content

Cotswold Cheltenham is looking for a MINI Product Genius.

Your role

You will be welcomed into a friendly, highly successful and motivated team working within a state-of-the-art Retail Centre.

As a product genius you will be enhancing our customers experience by guiding them through the customer journey. You will help discover the customer’s wants and needs and provide them with technical knowledge on the every evolving MINI Range.

Responsibilities:

  • Managing showroom environment to ensure spec stands, environmental sheets, display plates, brochures, vehicles, finance examples, general housekeeping are maintained at required standard.
  • Support site and showroom movement of vehicles.
  • Enhancing the customer experience through product, technology and customer support at any stage during the sales journey.
  • Maintain the MINI Product Genius booking system and handle any customer enquiries in line with expectation.
  • Provide product presentations and demonstrations in a variety of mediums including customer videos, online content and virtual appointments.
  • Provide premium test drive experiences for customers including static demonstrations.
  • Provide customers with an enhanced experience at point of collection. This is achieved by providing technical support, ensuring that the vehicle is personalised to customer needs including their set up to MY MINI app.
  • Develop and maintain a full knowledge of all products, accessories, prices and maintain marketplace knowledge around the key features of major competitors. Sharing best practice and product updates to all team members.
  • Co-ordinate with the Sales Manager product launches and customer events supporting product and technology knowledge.

Working hours: Monday to Saturday with a day off in the week.

Your profile

You will provide our customers with technical and product assistance as well as maintain our showroom to a high standards. The successful candidate must be a team player, but also be able to work on their own initiative. Full UK Driving License is essential.

Rewards

  • 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
  • Health & Wellbeing benefits
  • Life Assurance
  • Employee Recognition Program
  • Staff Discounts
  • Employee Benefits including discounts on retailers, restaurants & cinemas
  • Referral Programme
  • On Site parking
  • Company Social Events
  • Pension Scheme
  • Cycle to work Scheme
  • Long Service Award
  • In-house, manufacturer accredited training & professional training

Similar searches: Permanent, Full-time, Sales / Customer Service, MINI, Competitive


Retailer

Cotswold Cheltenham

Location

Cheltenham

Salary

Competitive

Ref

MINIGenius

Starts

24 May 2023

Closes

23 Jun 2023

Brand

MINI

Contract Type

Permanent

Hours

Full-time

Business Area

Sales / Customer Service
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Deadline: 12-06-2024

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