Team Member Airport

☞ Irlam Associates

View: 99

Update day: 28-05-2024

Location: Bristol South West

Category: Consulting / Customer Service

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Job content

JOB TITLE: Customer Service Host

LOCATION: Bristol Airport

SHIFT PATTERN: 4 on 4 off, shift times will be dependent on operational requirements

PAY RATE: £11.92 per hour!

Main Duties & Responsibilities:

To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with personable service, assessing requirements of the passenger and allocating a Customer Care Agent (CCA)

To attend the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.

  • Ensure that all passengers are booked into the tracking and allocation (Inform) system.
  • Ensure all jobs are allocated to the CAA’s mobile device (PDA)
  • Ensure full customer service is provided to all PRM’s at each hosting point.
  • Ensure you fully adhere to the SLA times for all passengers both landside and airside.
  • Expedite a smooth transfer throughout the terminal.

Benefits

We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counselling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

Job Types: Full-time, Permanent

Pay: Up to £11.92 per hour

Expected hours: 40 per week

Benefits:

  • Free parking
  • On-site parking

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (required)
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Deadline: 12-07-2024

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