Matron, Quality, Governance & Risk NHS AfC: Band 8a

Job overview

Applications are welcomed for an exciting opportunity for a dynamic and inspiring nursing leader with extensive experience in an acute hospital setting, who is highly motivated and driven to facilitate the delivery of the very best patient experience and outcomes. It is vital that applicants have experience in Governance and risk management processes.

Responsible to Head of Nursing and Quality Medical Care Group and accountable to the Deputy Director of Nursing, Midwifery and Governance, this post is a key professional nursing leadership role within the organisation. In addition, the role is pivotal in ensuring high quality care is delivered within a defined governance and safety structure in the wider Medical Care Group.

Allied Health Professionals (AHP) can also be considered for this position.

Interview Date: Friday 4th February 2022

Main duties of the job

The post holder will be a natural collaborator and influencer, working within the Medical Care Group to ensure nursing and medical care is of the highest standard. This post will appeal to anyone who is passionate about continually improving professional standards, quality, safety and patient experience.

As the post holder you will be responsible for the provision of safe, quality and effective services. You will ensure the services provide the highest standards of professional practice, driving quality in our services to ensure outstanding patient care is at the heart of all we do. You should have the ability to provide strategic vision, and demonstrate clinical expertise and experience in directing and influencing change.

You will need to be a strong communicator and able to lead the teams to deliver high quality care, whilst also having the skill set required to work as part of the care group and corporate quality teams.

The ability to inspire, motivate and influence across both professional and organisation boundaries is essential. Applicants must have a genuine passion for developing the nursing and midwifery workforce to reach its full potential in order to deliver quality and safe services to the population we serve.

Working for our organisation

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our ’5 Star Patient Care’ strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

• Acute Trust of the Year – HSJ Awards November 2019
• Trust rates Outstanding by the CQC – Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
• Best acute Trust in England for quality of care for the 3rd year running (NHS Staff Survey)

In the NHS Staff Survey 2020 the Trust scored the highest marks in the following areas;

• Quality of care
• Staff engagement
• Support from managers

Detailed job description and main responsibilities

KEY DUTIES

The post-holder will:

• Be accountable for the provision and implementation of a robust governance strategy across the Care Group in line with the wider organisation.
• Create an environment of continuous quality improvement that is responsive to service developments and supports service leads to manage their risk effectively. Ensuring this is aligned to key objectives and Trust priorities for quality improvement.
• Act as a positive role model through the provision of effective professional leadership and demonstration of competent, accountable clinical practice.
• Ensure that the environment meets appropriate standards for health care delivery and delivers best practice in infection control.
• Ensure the delivery of patient care is of the highest standard and those patients and their families are treated with dignity and respect.
• Actively support the Care Group in the provision of high quality, modern, dynamic and person centered services.
• To support the Care Group in the delivery of key performance targets.

Duties & Responsibilities

• Coordinate the Care Groups governance and risk agenda and liaise closely with the senior leadership team in particular Care Group Clinical Director, Head of Nursing and Quality and Assistant Director of Operations.
• Ensure national guidance is implemented in a timely and appropriate way, i.e. CQC standards, policies and guidelines and systems and processes are in place to prepare for and monitor external assessment, accreditation and regulatory inspections.
• Provide patient safety and governance reports for care group and trust committees, collating key quality indicators to support assurance mechanisms to demonstrate compliance with key standards and to escalate where improvements need to be made.
• Ensure there is aggregate analysis undertaken of patient safety, effectiveness and experience data to ensure triangulation of data for sharing of best practice and issues are escalated for improvement.
• To act as an interface between the Corporate Nursing and Quality Team and the Care Group’s on the Trust’s Quality agenda.
• To support the Care Group in the investigation and resolution of complaints and serious incidents (SIs), ensuring that appropriate remedial action is taken and lessons learnt are embedded in practice and incidents are responded to in accordance with Trust policy and National Framework.
• To support clinical leaders with investigations into serious incidents, ensuring they are appropriately investigated and responded to in accordance with Trust policy and National Framework, working in partnership with the Patient Safety Manager.
• To support clinical areas and specialty Matrons in monitoring local incidents and risks in compliance with the Trust Incident Reporting and Management Policy.
• Ensure Care group systems are in place so that staff involved in incidents receive appropriate feedback
• Provide leadership and expert advice regarding risk management within the Care Group.
• To develop close and effective working relationship with the Trust Legal advisers, Patient Advice and Liaison and the Complaints office to support the complaints process within the Care Group in ensuring that learning is embedded and triangulated within the governance processes.
• To be proactive in identifying areas for improvement using care group incident , complaint and claims intelligence and escalate to the Head of Nursing and Quality in order to agree remedial action and implement as necessary.
• To support the Care Group management team to ensure Care Group and trust objectives are met in relation to workforce, service delivery, clinical quality and safety and financial control.
• To support the Head of Nursing and Quality in gaining assurance that systems are in place to monitor and improve compliance and continuous improvement with infection control, quality of the clinical environment and the uniform and dress code.
• To represent the Care Group as required providing professional advice, feedback and contributing to both nursing and service development.
• To work flexibly across the Care Group supporting the Head of Nursing and Quality and to lead projects on behalf of the Care Group as appropriate.
• To have an overview of patient and public involvement work and feedback within the Care Group and support the continued development of this and opportunities for service development.
• In conjunction with the Trust’s senior nursing team, support the continued development of nursing practice to take account of research and development within the framework of the nursing and midwifery strategy, other relevant strategies and the Trust.
• The post-holder will be expected to participate in 7 day working (including Bank Holidays) alongside Matron colleagues across the organisation.