Level 2 Customer Services Apprentice

Have you considered a career in Customer Services, we have an opportunity for two Level 2 Customer Service Apprentices in our complaints team.

What you’ll be doing

As an Apprentice you will be completing a Level 2 Customer Service qualification whilst working in a busy customer service team. The complaints team support the business to ensure that a high level of service and reassurance is given to our customers.

You will complete your qualification ‘on the job’ so you won’t be required to attend college all of your learning will be completed as part of your role.

The role will enable you to develop knowledge of the complaints policy and procedure and why they are so important and the impact they make on our customer experience.

You will build positive relationships with customers and colleagues, all supporting the work that you will complete as part of your qualification.

About you

You’ll have some great ideas about what makes good customer service and you’ll want to always get the best outcome for our customers.

You’ll show a natural interest in learning, wanting to understand the bigger picture will help you to succeed in the role. As learning and working together can be a juggling act, you’ll be confident in your time management skills.

The complaints team has recently expanded and is a high-profile role within the organisation, and we want you to be proud of the important role that you and the team plays within Aster.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them and their team


• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, virtual GP services, mental health training and a health cash plan for all


• We invest in colleagues’ careers and development through our leader and colleague development frameworks


• Defined Contribution Pension and attached life assurance


• Volunteering hours available to all colleagues to enable them to give back


• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more


• Enhanced leave


• We celebrate colleagues who go above and beyond with a range of personalised thank you and monthly and annual awards.

About Aster Group

Now is a really exciting time to join us. We’re working towards our vision of everyone has a home. It’s a bold statement but one everyone across our business is passionate about. What we do enables better lives. We provide safety and security through a range of housing and services. We will continue to grow so we can maximise our impact. Our strengths are our people and our culture. We believe that work isn’t somewhere you go, it’s something you do. No two days are the same here, and agile working is the norm rather than the exception.

We’re on an exciting transformation journey. Our business strategy is clear. Our vision is bold. And what sets us apart is The Aster Way. The Aster Way is not just a set of words. It’s a shared understanding of the way we work – creating a fair and inclusive culture. It’s a set of straightforward principles that underpin everything we do, every day. From how we lead and learn, to how we collaborate, communicate and innovate, this is how we’ll reach our vision - that everyone has a home. Our customers are at the heart of everything we do, so we expect all our colleagues to be motivated and inspired to deliver a positive customer experience.

Our not-for-dividend business was established in 1990 and we have £2 billion worth of assets. We plan to invest £2 billion over seven years on 10,700 new homes. We own and maintain over 32,000 homes, provide services to over 90,000 customers and employ more than 1,450 people. The Aster Foundation is our way of giving something back. It’s the work we choose to do over and above our landlord and development activities.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

At present all interviews are being held using Microsoft Teams.