Leasing Associate

For over 50 years we have used our imagination to create the best places, state-of-the-art buildings, thriving communities and ingenious infrastructure solutions. Our journey has taken us across the globe, from Australia to Asia, the Americas and Europe. And along the way we have set new standards by challenging conventional thinking for the better. What makes us different is that we understand and can deliver the whole process – or just part of it – from Investment to Development to Construction.

But most importantly, with everything we do, we leave a positive sustainable legacy for future generations to enjoy…

Our Leasing Associatessupport hundreds of individuals, couples and families find their perfect home. We are looking for people that have a passion for selling that can truly understand our customers, and how one of the fastest-growing property trends within the U.K, Build to Rent offers our residents a streamlined experience with exceptional high-quality and professional residential services.

Our Leasing Associates offer our residents an exceptional service throughout all property operations; the customer is at the heart of what we do.

This job is for you if you are a self-starter, who is willing to make the commitment of time and energy it takes to reach the next level. Be fully invested in the assets he or she represents and demonstrate passion for Build to Rent that can only be described as contagious.

The Leasing Associates respond to plenty of emails and take plenty of telephone calls. You’ll work a varied schedule, as you conduct leasing tours with prospective residents, emphasize the community’s available apartment homes, and convert to ongoing leases to ensure the asset is fully occupied.

Leasing Associate Responsibilities;

• Conduct leasing tours with prospective residents. Follow-up on results.
• Using Company approved material and procedures quote prices and lease terms. Explain services. Accept applications for residency. All activities shall be conducted within regulatory and legislative requirement.
• Conduct inventory checks
• Using the approved app-based inventory system to carry out residents move-in inspections.
• Answer phones.
• Using a strong and professional greeting approved at the community. Paint “word pictures” to describe community to future residents and attempt to set an appointment with the prospect.
• Consistently and accurately track all traffic.
• Properly fills out Company Guest cards. Obtain phone numbers and request appointment from all telephone traffic.
• Follow-up on traffic.
• Telephones traffic within 48 hours to thank them for coming to our community and mail out a thank you card.
• Effectively qualifies future residents.
• Verifies applications, prepares, resident files, and related paperwork within 48 hours by Community Manager in accordance with Company policy.
• Understands and accurately prepares all Company paperwork.
• Assists management in completing an accurate market survey.

Resident Services

• Promote a professional and courteous attitude with residents and peers.
• All interaction with residents and future residents.
• Consistently stands and greets all future residents.
• Current and future tenants are our number one priority without them, we are nothing.
• Handles service requests from residents.
• Using Company service requests forms, property fills out and communicates resident needs to Maintenance Supervisor.
• Attends to resident concerns, complaints or inquiries.
• Refer to Community Manger, if needed.
• Supporting and covering other roles.
• Covering other roles such as concierge and being based at the concierge desk where business needs dictate.
• General office duties required to support the team and residents.
• E.g., Accepting packages, serving notices, inspecting/preparing the property for the days activities and supporting various marketing activities and other tasks as assigned.

Office Responsibilities

• Implement a professional and courteous attitude throughout all property operations.
• Promptly attend to resident complaints and/or comments. Instruct associates to show a caring attitude in their work.
• Make unsolicited calls to residents to ensure service satisfaction.
• Respond to all feedback from customers with corrective action.
• Conduct positive customer service social calls.
• Event to be conducted within Company policy and property budget.
• Conduct thorough move-in orientation and apartment inspection with new residents.
• Complete paperwork, prepare lease, sign lease. Accompany resident to view apartments.
• Perform all tasks assigned by the Community Manager and Corporate team.
• Carry out tasks as assigned to support the team, property and residents.
• As set on a day-to-day basis. Demonstrates effective word processing skills and effectively utilizes computer programs as directed by Community Manager.
• Flexibility to frequent change within property, office and company.
• Willing to cover other properties as needed, and as directed by Community Manager and/or Regional Manager.
• Exercise confidentiality.
• Keeps business matters private and, if unsure, communicates with Community manager and Assistant Community Manager.

Other Responsibilities

• All other duties assigned by your supervisor, not listed as essential functions.
• Ensure compliance with Lease Expiration Plan.
• Keep all software and databases updated as needed.
• Assist in planning and executing resident events.
• Ensure all vacant units are show ready

Knowledge Skills and experience:

• Residential property management experience is ideally required.
• Would recommend prior customer service experience either in hospitality or retail.
• Ability to deal well with people and get them to feel comfortable quickly.
• Professional appearance and demeanour.
• Good organizational skills.
• Outstanding communication skills.
• Strong customer service representation.
• Ability to sell and promote the property.
• Ability to read and write English fluently and the ability to accurately perform basic to intermediate mathematical functions.
• Proficient in Microsoft Office.

We aspire to create a diverse workforce by recruiting suitably qualified candidates from a range of backgrounds regardless of age, sexual orientation, ethnic or national origin or colour, sex, trans- gender status, religion or belief, pregnancy and maternity, marital or civil partnership, or any other group who face disadvantage in our society. As part of our ongoing commitment to diversity we have invested in the external verification for equality, diversity and inclusion and have achieved the Equality Assured Standard accreditation and the National Equality Standard.

We particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

L endlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.