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Business Services Support
전망: 110
갱신일: 07-05-2024
범주: R & D
산업: Computer Hardware Computer Software Information Technology Services
직업 종류: Full-time
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작업 내용
Job Purpose:To provide effective, first line, support and education for all Tech Data Core Business Systems. Demonstrating excellent communication and complex problem solving skills in a highly pressured Support Team.
Responsibilities:
- Provide quick and effective day to day support for all Core Business Systems ensuring ownership through to resolution;
- Assist in the development and implementation of system enhancements via regular application upgrades or specific projects identified by the business leads;
- Key player in the On/Off Boarding Process for the country, insuring alignment to the SOX Compliances;
- Develop local scripts via our ERP2 System, assisting the Business in reducing workload and improving work efficiency;
- Delivery of high quality training to Tech Data on all Core Business System including Sales and SOE academy, Sap and Horizon Induction, plus 1-2-1 sessions, all to be delivered via WebEx, face to face or classroom style;
- Ensure all documentation for Business Services is reviewed and kept up to date to reflect current processes;
- Support Customer Integration testing, implementation and post go-live support and issue resolution;
- Customer Support on Technical Queries with our InTouch Systems and it’s dependencies;
- Primary contact for the countries Request Manager Tool, including development, enhancements and day to day support for all country sites.
- An enthusiastic team player with a strong drive to create a positive work environment;
- Strong internal and external customer service focus;
- Excellent organisational, communication, and interpersonal skills;
- Sound analytical and problem solving skills;
- Ability to influence, coach, and partner at all levels of the organisation to achieve results;
- Good understanding of Tech Data and the Business Model;
- Good Administrative and Time Keeping Skills;
- Self-Motivator who can work effective under pressure;
- Knowledge of the following systems is desirable; SAP R/3, Business Warehouse (BW), ERP2, Compass (CRM), Request Manager, Horizon, InTouch, XML and QMT - Although training where required will be given;
- Educated to a university level or 2 years relevant experience in a Business Support Style Role (service desk).
To provide effective, first line, support and education for all Tech Data Core Business Systems. Demonstrating excellent communication and complex problem solving skills in a highly pressured Support Team.
Responsibilities:
- Provide quick and effective day to day support for all Core Business Systems ensuring ownership through to resolution;
- Assist in the development and implementation of system enhancements via regular application upgrades or specific projects identified by the business leads;
- Key player in the On/Off Boarding Process for the country, insuring alignment to the SOX Compliances;
- Develop local scripts via our ERP2 System, assisting the Business in reducing workload and improving work efficiency;
- Delivery of high quality training to Tech Data on all Core Business System including Sales and SOE academy, Sap and Horizon Induction, plus 1-2-1 sessions, all to be delivered via WebEx, face to face or classroom style;
- Ensure all documentation for Business Services is reviewed and kept up to date to reflect current processes;
- Support Customer Integration testing, implementation and post go-live support and issue resolution;
- Customer Support on Technical Queries with our InTouch Systems and it’s dependencies;
- Primary contact for the countries Request Manager Tool, including development, enhancements and day to day support for all country sites.
- An enthusiastic team player with a strong drive to create a positive work environment;
- Strong internal and external customer service focus;
- Excellent organisational, communication, and interpersonal skills;
- Sound analytical and problem solving skills;
- Ability to influence, coach, and partner at all levels of the organisation to achieve results;
- Good understanding of Tech Data and the Business Model;
- Good Administrative and Time Keeping Skills;
- Self-Motivator who can work effective under pressure;
- Knowledge of the following systems is desirable; SAP R/3, Business Warehouse (BW), ERP2, Compass (CRM), Request Manager, Horizon, InTouch, XML and QMT - Although training where required will be given;
- Educated to a university level or 2 years relevant experience in a Business Support Style Role (service desk).
- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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마감 시간: 21-06-2024
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