Business Services Support

Job content

Job Purpose:

To provide effective, first line, support and education for all Tech Data Core Business Systems. Demonstrating excellent communication and complex problem solving skills in a highly pressured Support Team.

Responsibilities:

• Provide quick and effective day to day support for all Core Business Systems ensuring ownership through to resolution;
• Assist in the development and implementation of system enhancements via regular application upgrades or specific projects identified by the business leads;
• Key player in the On/Off Boarding Process for the country, insuring alignment to the SOX Compliances;
• Develop local scripts via our ERP2 System, assisting the Business in reducing workload and improving work efficiency;
• Delivery of high quality training to Tech Data on all Core Business System including Sales and SOE academy, Sap and Horizon Induction, plus 1-2-1 sessions, all to be delivered via WebEx, face to face or classroom style;
• Ensure all documentation for Business Services is reviewed and kept up to date to reflect current processes;
• Support Customer Integration testing, implementation and post go-live support and issue resolution;
• Customer Support on Technical Queries with our InTouch Systems and it’s dependencies;
• Primary contact for the countries Request Manager Tool, including development, enhancements and day to day support for all country sites.
  

Knowledge Skills and Experience:

• An enthusiastic team player with a strong drive to create a positive work environment;
• Strong internal and external customer service focus;
• Excellent organisational, communication, and interpersonal skills;
• Sound analytical and problem solving skills;
• Ability to influence, coach, and partner at all levels of the organisation to achieve results;
• Good understanding of Tech Data and the Business Model;
• Good Administrative and Time Keeping Skills;
• Self-Motivator who can work effective under pressure;
• Knowledge of the following systems is desirable; SAP R/3, Business Warehouse (BW), ERP2, Compass (CRM), Request Manager, Horizon, InTouch, XML and QMT - Although training where required will be given;
• Educated to a university level or 2 years relevant experience in a Business Support Style Role (service desk).
  

Job Purpose:

To provide effective, first line, support and education for all Tech Data Core Business Systems. Demonstrating excellent communication and complex problem solving skills in a highly pressured Support Team.

Responsibilities:

• Provide quick and effective day to day support for all Core Business Systems ensuring ownership through to resolution;
• Assist in the development and implementation of system enhancements via regular application upgrades or specific projects identified by the business leads;
• Key player in the On/Off Boarding Process for the country, insuring alignment to the SOX Compliances;
• Develop local scripts via our ERP2 System, assisting the Business in reducing workload and improving work efficiency;
• Delivery of high quality training to Tech Data on all Core Business System including Sales and SOE academy, Sap and Horizon Induction, plus 1-2-1 sessions, all to be delivered via WebEx, face to face or classroom style;
• Ensure all documentation for Business Services is reviewed and kept up to date to reflect current processes;
• Support Customer Integration testing, implementation and post go-live support and issue resolution;
• Customer Support on Technical Queries with our InTouch Systems and it’s dependencies;
• Primary contact for the countries Request Manager Tool, including development, enhancements and day to day support for all country sites.
  

Knowledge Skills and Experience:

• An enthusiastic team player with a strong drive to create a positive work environment;
• Strong internal and external customer service focus;
• Excellent organisational, communication, and interpersonal skills;
• Sound analytical and problem solving skills;
• Ability to influence, coach, and partner at all levels of the organisation to achieve results;
• Good understanding of Tech Data and the Business Model;
• Good Administrative and Time Keeping Skills;
• Self-Motivator who can work effective under pressure;
• Knowledge of the following systems is desirable; SAP R/3, Business Warehouse (BW), ERP2, Compass (CRM), Request Manager, Horizon, InTouch, XML and QMT - Although training where required will be given;
• Educated to a university level or 2 years relevant experience in a Business Support Style Role (service desk).
  

Cultural Competency Requirements:

• Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
  
  

Join our team to connect the world with the power of technology!