JPM Payments Client Service Manager (Non-banking Financial Institutions) - Vice President (Bournemouth)

☞ JPMorgan Chase & Co.

View: 104

Update day: 07-05-2024

Location: Bournemouth South West

Category: Sales

Industry: Capital Markets

Position: Mid-Senior level

Job type: Full-time

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Job content

The CIB Payments Client Service Manager (CSM) is responsible for the management and development of a team of Client Service Account Managers (CSAM) who are the ’window’ into J.P Morgan Payments and the primary point of contact for our clients. A CSM is also the senior escalation point for these clients and is responsible for delivering best in class service. The CSM, along with the CSAMs, strive to build deep and meaningful relationships with key contacts within a client’s organization and act as the client’s champion within JPMorgan. The CSM is empowered to identify process improvements, opportunities for business growth and has full responsibility for ensuring regular "Service Reviews" are held with with clients either in person or remotely.

Responsibilities
  • Responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
  • Maintain an accurate and active service temperature check for all Clients within the CSAM team’s portfolios
  • Identify and remediate service issues that impact the Client
  • Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
  • Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
  • Participate in and support Payments business initiatives that will positively impact the Client experience
  • Identify and effectively communicate internally Payments product development opportunities
  • Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business)
  • Identify and escalate potential risk associated with Client activities
  • Ensure the CSAM team records all Client interactions using the appropriate business tools and use this data to identify themes, trends and service improvement opportunities
Requirements
  • Strong Customer-facing / relationship management experience in similar area
  • Proven people manager/leadership experience
  • Excellent verbal and written communication skills, including executive communication skills
  • Ability to develop and mobilize internal network, key stakeholders and associated resources
  • Keen interest in the Banking digital technology transformation agenda
  • In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to work effectively under pressure
We Offer
  • Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services and our very own parent-child office
  • Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
  • Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions and a subsidised in-house canteen, plus the option to increase your vacation entitlement to more than the standard 30 days pa
  • Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda, join employee networking groups and the JPM Club for social activities
  • Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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Deadline: 21-06-2024

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