Account Executive

Description - External

The Role – Account Executive – Medical Malpractice Team, FINEX Global

Responsible for supporting a portfolio of clients and prospects and providing ‘end to end’ service support in respect of clients and prospects. Will support the management and development of client and Willis Towers Watson relationships.

Principal Duties/Responsibilities:

Operational and Service Delivery

• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
• Support the BU in accurate budgeting, forecasting and tracking of revenue
• Deliver high levels of client service in line with standard operating procedures
• Manage client pricing to ensure each client meets agreed target profitability levels
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
• Provide assistance / support with the development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Placement Management

• Work closely and maintain working relationships with key market contacts as required
• Ensure transparency of agency and other commitments made to carriers and clients
• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Loading of data into the relevant Willis Systems
• Check policies, market presentations and client documentation as appropriate
• Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
• Support the optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Supporting Client Relationship Management

• Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
• Understand, apply and where necessary explain the BU policies and procedures
• Establish and maintain active relationships with our clients and retail offices
• Provide technical, industry and subject matter expertise where required
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
• Liaise with clients and build strong relationships
• Support the determination of appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
• Support the growth of the existing portfolio

Supporting Business Development

• Support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients in conjunction with our retail offices
• Respond quickly and accurately to new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
• Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

The Requirements

• 3 A-Levels or equivalent qualifications, ideally including subjects such as English and/or Maths
• Preferably working towards the ACII qualification
• Have excellent communication and interpersonal skills
• Able to deal professionally with internal and external contacts
• Provide excellent client service
• Ability to analyse situations and provide recommendations
• Ability to negotiate premiums and coverage with insurers on behalf of clients
• Self-motivated and ambitious
• Excellent organisational and prioritisation skills and the ability to work to deadlines
• Keen eye for detail
• Proficient user of MS Word, Excel and PowerPoint