IT - Telecoms Support Manager

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IT Support Manager
Our IT/Telecommunications business is growing and as a result, we are looking for a motivated individual with a wealth of experience in IT that can guide a small team of IT engineers in delivering the best possible service to our customers.

As a support manager, you will have excellent leadership and communication skills, with the capability to manage and develop your team to achieve outstanding results.

Pay is negotiable depending on experience and will be discussed during an interview.

Key Responsibilities:

You will receive training for the systems we use and once completed go on to oversee your team including apprentices support a wide range of business customers.

Your day-to-day roles will typically include:

• Training and supervising a small team
• Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
• Ensure clear, professional communication between the team and customer
• Create and maintain self-help documents
• Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
• Use of remote tools to assist customers in troubleshooting problems
• Build and maintain customer and partner rapport
• Continue education by attending training sessions

You will have:

• Strong customer service background
• Previous experience working in IT or Phone System Support roles is essential
• Good understanding of Cyber-Security/data protection concepts, including firewalls, antivirus, email security, and multi-factor authentication
• Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN’s and VPN’s
• Knowledge of Disaster Recovery and backup technologies and methodologies
• Experience with Amazon AWS preferable but not essential
• Some experience with VoIP platforms, ideally with 3CX and Daisy HVS.

Job Type: Permanent

Salary: £20,000.00-£35,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Flexible schedule
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Information Technology: 5 years (required)

Work remotely:

• No