IT Support Technician

Job content

New College Swindon have an exciting opportunity for an IT Support Technician to join the team.

Location: Swindon

Salary: £20,781 pa

Hours: 37 hours

Contract Details: Permanent

Start Date: As soon as possible

About Us

New College Swindon has gone through an exciting time of change since we have merged with Swindon College to become one College. Also, with the up-and-coming development of the successful 20M bid of the Institute of Technology, opening in 2022, which will be an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles, it’s a really great time to be joining us. These exciting changes will extend the career opportunities for both our students and staff.

IT Support Technician - The Role

We are currently seeking an experienced IT Support Technician to work at our North Star Campus.

You will provide a 2nd line IT Support service to all staff as well as students of the College. A key part of the role will be to handle frontline queries received face-to-face, by email or telephone, demonstrating excellent customer service skills at all times.

You will provide a service for the IT Service Desk as required, ensuring that this 1st line provision is delivered in line with agreed service. As required, you will undertake projects in the use and development of Information Learning Technology. This could include identifying technology that could be deployed as well as testing and developing solutions as directed.

IT Support Technician – Key Responsibilities

• Troubleshoot and resolve issues raised through the service desk concerned with the use of IT equipment or services. Escalating those issues that cannot be resolved to an appropriate 3rd line support agent
• Install, decommission, and effect repair of IT equipment as appropriate, working with, and coordinating activities with stake holders as necessary
• Provide and maintain staff user accounts as necessary. Applying the appropriate Active Directory group policies and coordinating activities with other College teams as required
• Maintain an up-to-date knowledge in the field of Information Learning Technology
  

IT Support Technician - Qualification And Experience Required

• Minimum Level 2 qualification in English and mathematics. If not held, job holder will be required to gain these within an agreed timeframe
• Level 2 IT qualification or equivalent or MOS unit. If not held, job holder will be required to gain this within an agreed timeframe
  

IT Support Technician – Benefits

When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme. You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds.

Benefits

As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits including

We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded.

• Sodexo Retail Discount Scheme
• Excellent Pension scheme
• Generous Holiday Allowance
• Hire purchase Cycle to Work scheme
• Free and confidential advice, information and counselling service
  

Therefore, if you are looking for exciting career opportunities and to work in an expanding, dynamic and successful College, who values their staff, you have come to the right place.

IT Support Technician – How To Apply

Closing Date: 22nd July 2021

To submit your application for this exciting IT Support Technicianrole please click ‘Apply’ now.

If you know of friends or family who would be interested in coming to work for us please feel free to share with them and if you need more information please contact our HR team. We look forward to hearing from you!

New College Swindon is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. References will be sought on shortlisted candidates before interview and by agreement.

Please note an enhanced DBS will be required for this role.

On appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces.

Please note that this vacancy may close before the published closing date if sufficient applications are received