IT Major Incident and Problem Manager HCC249351

☞ HCC

View: 123

Update day: 07-05-2024

Location: Winchester South East

Category: Information Technology

Industry: Non-profit NGO

Job type: Permanent

Salary: £48,447 - £54,525 a year

Loading ...

Job content

Job Details:
Salary Range: £48,447 - £54,525 per annum
Work Location:Elizabeth II Court, Winchester
Hours per week:37
Contract Type:Permanent
Closing Date:20 September 2021
Interview Date:W/C 27 September 2021
Play a vital role in supporting our IT Technical teams

Jointly accountable for the Major Incident and Problem Management processes, this role is pivotal to high availability of all Hampshire County Council public facing services and is the primary interface on Information Security major incidents.

In this role you will be critical to supportingIT technical teams identifying, analysing, and remediating technology issues within the ITIL framework and be accountable for handling major incidents whilst balancing the demands of service restoration and customer communication.

As a Subject Matter Expert for Major Incident and Problem ManagementProcess you will champion the policy and processes, ensuring the lifecycle of all Problems is effective, timely, value-driven and aims to prevent further Incidents from happening. You will also be responsible for ensuring integration with the other IT Service Management processes such as Incident and Change Management alongside Service Transition & Design.

The ideal candidate will have excellent knowledge of how Problem Management processes integrate and interact with other ITIL processes. You will be experienced in leading Problem Management in a complex IT setting and be capable in defining the methods and techniques to support business impact analysis.

Find out more about working within IT at Hampshire County Council.
What we can offer you:

Hampshire County Council is a forward-thinking, digitally progressiveorganisation, recognised nationally as one of the highest performing local authorities and a major provider of services. Our IT department is advancing through a period of exciting technological change, maximising the use of the latest technology and software to drive better services in future.


We offer a competitive benefits package, including;

  • Access to Local Government Pension Scheme
  • A minimum 26 days annual leave entitlement
  • Flexible working
  • Interest free travel loans and discounts
  • Family friendly policies

Additional Information:
IT Major Incident and Problem Manager Job Description and Person Specification
Contact Details for an Informal Discussion:
Jane Marquiss, ITSM Service Lifecycle Lead on 0370 779 3812 or jane.marquiss@hants.gov.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...