ICT Helpdesk Technician

☞ South Gloucestershire Council

View: 103

Update day: 01-06-2024

Location: Yate South West

Category: Marketing / PR Information Technology

Industry: Government Public Administration

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Job content

How you’ll make a difference

You will make a difference as an ICT Service Desk Technician by aiding the outcomes in education for students by supporting teachers in the effective use of IT.

What will you be doing?
  • In a typical day you will be providing ICT hardware and software support to schools and other young people’s establishments.
  • You will provide this support in a variety of ways, either by onsite visits, telephone support or remote access as appropriate.
  • This is a customer facing role and you will provide IT support to schools. This includes; routine hardware and software maintenance, installation and configuration of new hardware and software as well as hardware repairs.
  • You will be allocated tasks, service desk calls or installations by the ICT Service Desk.

What we need from you

  • You will have a current IT qualification or have the equivalent demonstrable experience of desktop applications and Windows operating systems – NVQ3 or equivalent in the IT field or A+, N+, MCP Desktop Qualifications.
  • Ideally you will have experience in logging calls on an industry standard service desk and Microsoft Office and are confident dealing with customers on the phone.
  • It is desirable that you will be a Microsoft Certified Professional.
Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post.

How a career at South Gloucestershire Council is different

  • We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
  • We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
  • We have invested in the technology and support to enable staff to work seamlessly from home so we can ensure we are keeping staff safe during Covid-19. For those staff who may need to work in the office we have also ensured that our offices and hubs are Covid secure; and have measures in place such as one way systems, socially distanced work stations and hand sanitizer stations throughout our premises.
  • We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
  • We’re providing essential services across our internal network to ensure we can fully support our community.
  • We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!
For an informal discussion please contact Andreas.Burt@southglos.gov.uk

Salary From:
£23,080
Salary To:
£25,481
Hours per week:
37
Vacancy type:
LTC
Location:
Yate
Team:
CECR - Integra
Advertising End Date:
14 Nov 2021
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Deadline: 16-07-2024

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