I-Art Officer

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

The role of an I-Art Officer is to provide the first point of contact to all professionals and public enquires to the Integrated Access and Referral Team. This will involve call handling and dealing with telephone enquiries from Council staff, other agencies and members of the public and will include enquiries received via other forms of communication, such as email or post.

Our Children’s Social Care workforce is passionate and committed to improving outcomes for Children in our authority by providing a consistent, high quality service to families together with the support from excellent leadership and management. It is an exciting time to join our authority. We are very proud that Ofsted have rated us as one of the top performing Children’s Services in the country; receiving overall “good” in our 2015 inspection and retaining “good” in our recent inspection in 2019.

Our recent inspection has acknowledged that our children benefit from a stable and resilient workforce, who have access to a comprehensive learning and development package, and who are supported to develop experience through an embedded ‘grow our own’ approach to progression. We are approved as a Partner in Practice with the Department of Education and have won "Overall council of the Year" and "Best Innovation" awards in 2018. We are developing and embedding Our Ways of Working with our multi-agency partners in order to ensure improved collaboration and one common approach to practice utilising Motivational Interviewing and Trauma Informed Practice.

As a local authority, we have developed an inspirational offer to support and develop our valued workforce, including;

• high quality progression and developmental opportunities

• work-life balance, flexible and remote working arrangements available

• competitive working rewards

• high quality supervision

• strong reflective practice framework

Interviews will be held week commencing 13th March 2023.

If you want to discuss this post, please contact Anna Moulsdale, Integrated Access and Referral Team Manager 01606275063.

Please note that this job is subject to a Disclosure and Barring Service (DBS) check.

No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

In your application you should ensure that you provide evidence of how you have demonstrated meeting the Council’s core competencies of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

The contractual work location for this role is listed above however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

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Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please click the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £9.90 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk Please quote job reference number in all correspondence.