Hospitality University Placement - Front of House

Job content

Are you looking for a work placement within the Front of House department in a quality led guest-focused environment, where no two days are the same? Are you currently studying for a degree in Hospitality Management or Travel and Tourism? Our placements of 6 months+, are the perfect platform for students looking to springboard their career gaining credible experience within the luxury hotel market.

What you’ll be doing?

Whether you are studying Hospitality or a Business-related degree programme, our placements will give you a host of experiences designed to compliment your studies. We can offer placements in Food & Beverage, Front Office or create a bespoke placement* which covers all area’s within the hotel, albeit with longer periods in F&B or Front Office. *Dependent on the duration of placement you require.

Within Front Office, you will work as one of our Reception, General Assistant or Porterage team providing a warm welcome and helping to create that all important first and last impression.

This hands-on role will provide you with the opportunity to develop your skills in interactions with both guests and team members, shadowing others whilst growing your confidence before taking on increased responsibilities.

What you’ll need?

To be successful you will be passionate about working for a collection of hotels who pride ourselves on providing the wow factor for both guests and members, and is renowned for the highest standards of customer service.

You will be a great communicator as well as a good listener and be capable of building great relationships with colleagues.

It goes without saying that a positive ‘can do’ attitude is essential, along with a good sense of humour, team spirit, as well as a real and evident passion for the industry. Any current customer facing experience, particularly within a similar environment may help set you apart from other candidates but isn’t essential – we want to be wow’d by your passion, commitment and drive to learn as much as possible to help support your education and future career in hospitality.

What to expect?

You’ll work in a busy and hardworking team environment, where we’ll expect you to be hungry to learn more. You will be working a minimum of 40 hours per week, across 5 days. Our early shifts start from 6am and late shifts will finish from11pm onwards. Our hotels are busiest on Fri-Sunday, and so you should be prepared to work regular weekends.

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our Bespoke Eden Extra’s Benefits Platform Offers

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuties paid monthly;
• Live in accommodation available
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• Enhanced familyfriendly policies- we want to help you feel fully supported during anysignificant life events.
• Return to work financial support for those returningfrom maternity leave;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
  
  

Our culture focuses on collaborationso we regularly involve our teams in helping to shape this via:

• An opinion that counts….regular surveys and forums that ask YOU for YOURopinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedbackseriously;
• A commitment to Sustainability & Wellbeing with employee champions in everyhotel & HQ;
  
  

Eden Hotel Collection is a passionate advocate of providing equitable workplace’s, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.