General Manager - 31 days annual leave, rising to 33 days with service

Job content

Mallory Court Hotel sits in 10 acres of mature gardens near Leamington Spa. This intimate hotel has just 43 bedrooms, and extensive gardens. The oldest part of the hotel dates back to 1916 and the atmosphere is charming, with two lounges, a drawing room and a conservatory.

The Dining Room holds three AA Rosettes and serves seasonal British cuisine. Many ingredients are sourced from the hotel’s own kitchen gardens, including micro herbs and vegetable flowers.

The Elan Spa opened it’s doors in 2017, in a purpose built building, separate to the main hotel, with 12 spa bedrooms, 7 treatment rooms, hydrotherapy & vitality pools and thermal retreat. Additionally, a café bistro style restaurant used for spa guests during the day and casual dining at night.

What you’ll be doing?

Having repositioned the business in the last few years with a focus on driving profitability – you would join as at key time where continuing that work would be critical, with a focus on driving revenue and maximising profitability, whilst offering unique experiences for our guests.

As General Manager, you and your team will be focused on continually surpassing guest expectations to maintain our reputation in the market for both food quality and hospitality. Managing an established and experienced team of some of the best in their field, you will share your personal passion and knowledge to develop the team, encouraging personal progression and training opportunities.

What you’ll need?

We are looking for an established General Manager working within a similar quality of hotel, ideally gained within Relais & Chateaux, Pride of Britain or Small Luxury Hotels of the World properties.

Financially astute with a keen eye for numbers, you will be driven by the desire to maximise sales and profitability, delivering this through creative sales and marketing activity.

People are our biggest asset and so you will be a natural motivator demonstrating exceptional leadership skills, with proven results at recognising and developing talent to retain your team. Like most hospitality business’ in today’s market, we are focused on creating a modern workplace and culture that lends itself to great people retention and a reputation for being a leading employer in the local area.

You will be highly credible with the ability to develop relationships across all levels of the business, using this to influence business success and to work in collaboration with our support office.

Eden Hotel Collection are passionate hospitality industry advocates and so you will be a confident networker able to establish and develop local relationships both to drive sales and promote employment opportunities.

What’s in it for you?

Some of the below may be less relevant to your role than other’s, but combined they are a great reflection of our people approach and current focus;

• ENHANCED leave - 31 days annual leave entitlement, rising to 33 days with service;
• A COMMITMENT to your wellbeing with BUPA health insurance;
• We know you’ll be PROUD to work at our hotels and want to show off to your friends so we offer discounted stays, spa treatments, golf and leisure access + discounted stays in Pride of Britain & Relais & Chateaux properties;
• We RECOGNISE that down time is important so offer discount for Merlin Attractions including Warwick Castle, London Dungeon, Alton Towers and more!
• We CARE about our people so we offer confidential support via Hospitality Action, as well as an Employee Wellbeing site with regular content updates;
• We WANT you to be engaged and informed so offer Eden Engage – our employee platform with news, messaging facility and access to your rota’s, payslips and personal file;
• We know that ‘great people know other great people so we offer a Refer a Friend Incentive of £250-500;
• We GROW our own talent with via apprenticeships & development programmes, with lots of success stories and promotions to shout about;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!
  

In addition, we are working hard to give our teams a great place to work with a focus on:

• An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
• A workplace where we celebrate our differences, genuinely care about each other and recognise that we’re stronger together;
• A commitment to Sustainability with a sustainability champion in every hotel & HQ;
  

And coming soon……Our EHC Wellbeing pillars - Money, Mind, Body & Heart; as well as a new rewards and recognition platform, linked to our values written ‘by our people for our people’.

If that sounds as amazing as we think it does, then we’d love to hear from you.

All applicants must be eligible to live and work in the UK. No agencies please.