Holidays Operations Team Leader

☞ National Trust

View: 110

Update day: 04-06-2024

Location: Keighley Yorkshire and the Humber Burnley North West

Category: Social Work / Community Services

Industry: Health And Social Care

Job type: Permanent, part-time

Salary: £5,928 p.a

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Job description

Summary

We like to offer our guests not only a unique place to stay when they come on holiday with us in Cornwall, but an experience that they will remember for a lifetime. An opportunity has arisen for a team leader to join our team. If you enjoy working as part of a friendly and passionate team, and can deliver a fantastic customer experience, this may be the role for you.

The Hours: 12 hours per week; flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary: £9.50 per hour

Duration: Permanent

What it’s like to work here

A beauty spot of the South Pennines with more than 400 acres of unspoilt woodland. As well as being the home of the northern hairy wood ant, there are tumbling streams, glorious waterfalls and stacks of millstone grit, all crisscrossed by more than 15 miles of footpaths. At the heart of the woodland you’ll find Gibson Mill, home to the Weaving Shed Cafe. Having no link to the national grid, the mill is unique in the UK and is the Trust’s flagship sustainable building.

What you’ll be doing

Your support will be crucial for the team of Holidays Operation Assistants to meet the high standards of cleanliness, presentation and maintenance in our holiday cottages. You’ll help with induction and training of new team members, helping to foster a supportive team atmosphere. This role will involve carrying out compliance tasks as the safety of our team and our guests is paramount.

The role entails being out and about at the holiday cottages, travelling in our widespread portfolio and some weekend work. A flexible approach to working and self-motivation will be needed in this varied role. Who we’re looking for
  • Great at customer service
  • Experienced of working in a public facing role and/or delivering high standards of cleanliness presentation
  • Have good people skills
  • Super organised, self-motivated and able to prioritise your own workload
  • Helpful and approachable
  • A clear communicator with good knowledge of Microsoft Office
  • Knowledgeable of good Health and Safety practices
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

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Deadline: 19-07-2024

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