Head of GP Payments - Informatics

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South, Central & West CSU is a leading provider of digital and informatics services to health and care. We collaborate with customers and partners’ across health and social care system and deliver a portfolio of services that support primary care commissioners to deliver improved patient outcomes at national, regional and system level.

We are looking to recruit an ambitious Digital, Data and Technology professional to lead the delivery of this programme. This programme is delivered as part of the CSU collaborative, a partnership of the 5 CSUs in England. The successful candidate will form part of a successful team delivering digital services to a variety of customers. The post holder will ensure that the service is delivered and continually improved, in line with agreed Service Levels and contracts. They will also work with key stakeholders to develop the 3-5 year strategy for the service.

Key Responsibilities:

• Leadership of teams across CSUs to ensure delivery of the service and supporting programmes to the customer in line with agreed Service Levels and delivery plans

• Development and presentation of monthly reporting packs for key customer and internal review meetings

• Acting as a point of escalation for customers, dealing and responding effectively to complex queries from stakeholders and passing relevant information to appropriate team members.

Our agile, flexible and productive working policy supports staff to work in a way that supports a healthy work/life balance, so they can be fulfilled inside and outside of the work environment. This means that many of our team work remotely most of the time, although attendance at the operational headquarters in Sheffield is expected as per the needs of the service. We are therefore open to supporting staff to be based from any SCW office.

For further detail contact: Michael Knight: michael.knight2@nhs.net

This is an exciting time to join NHS South, Central and West.

We are one of the largest commissioning support units in the country, providing support and professional expertise for over 70 NHS and non-NHS customers, including clinical commissioning groups, NHS England, local authorities, foundation trusts, social enterprises and other health-related organisation’s.

We’re supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.

We are an equal opportunities employers committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our staff enjoys challenging, rewarding roles, supporting our customers to improve their local health and care services.

We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.

SCW were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.

If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.

Our values

Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.

Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.

Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.