Head of Facilities Managment

Company name:

Care & Custody, Derwentside Immigration Removal Centre

Job Title:

Head of Total Facilities Management

Reporting to (position)

Centre Manager

Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Our culture – our core values and how we behave:

o We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile:whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers’ business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

• To provide strategic Facilities Management direction and manage the provision of FM services including planned and reactive maintenance, cleaning, stores, energy, sustainability, lifecycle and FM capital projects across the Centre ensuring adherence to all legislation, company policies and procedures, and all contractual and relevant Home Office standards.

• To identify innovation and continuous improvement to service delivery so as to enhance performance and achieve standards more effectively

• Provide advice, coaching and support to facilities staff in order to maximise the efficient and effective operation of the Centre.

Main duties

1. Plan and manage all facilities management activities and appropriate equipment to ensure the effective delivery of services and the continuous operation of the Centre in line with relevant security and operational instructions, legislation, contractual, company, QHSE and environmental standards.

2. Develop Service Level Agreements and Key Performance Indicators for approval by the Centre Manager and the Authority to enable FM services performanceto be agreed and measured.

3. Develop a climate of innovation and continuous improvement so that the team is focussed on adding value for the management team and the Authority .

4. Develop and establish a work/planning/scheduling system and systems/procedures, assigning tasks as necessary, using the management systems to ensure SLAs are met and all relevant documentation is completed at all stages.

5. Procure, manage and control all subcontracted facilities management services, including specialist services, to ensure legislation is adhered to and contractual and security requirements are met in line with agreed budget/cost.

6. Manage all capital projects, including minor works, so that there is a detailed specification and business case approved prior to commencement and they are delivered to specification, time and budget.

7. Develop and manage the implementation of an environmental plan that has clear targets to reduce energy consumption, reduce CO2 emissions, maximise water recycling and reduce waste to landfill for ISO 140001 accreditation.

8. Promote diversity and inclusion in decisions regarding recruitment, promotion and developing the team, so we harness the best local talent and develop a wide range of individuals for future opportunities

9. Coach and support staff development to maximise staff performance, motivation and contribution.

10. Manage and monitor staff to ensure an effective FM service is delivered in line with contractual obligations and company standards.

11. Establish effective communications ensuring that relevant information is processed and disseminated both accurately and to deadline.

12. Manage and control relevant budget so that a cost-effective service is delivered within set financial parameters.

13. Promote Health, Safety and Environmental commitment across the Centre to ensure it is embedded within the facilities management and requirements are met across the Centre.

Person Specification

Essential

• HNC/HND in Electrical engineering or Mechanical Engineering Services

• Managerial experience of leading a team of at least 10-20 staff: including through Supervisors / 1st line managers

• Relevant experience of managing capital expenditure projects to upgrade and maintain facilities

• Relevant experience of managing budgets for both capital investment and day to day facilities management

• Substantial practical facilities management experience, meeting regulations, across a range of building services disciplines:

o Heating, Ventilation and Air Conditioning (HVAC)

o Refrigeration

o Environmental compliance and waste management

o Electrical power and distribution

o Public Health, water supply and drainage

Desirable

• Nebosh (General Certificate) or IOSH Managing Safely are desirable

• Level 6 Qualification: e.g. Degree Apprenticeship, Degree (BA / BSc), Graduate level Certificates, Diploma or Awards. NVQ Level 6 in an appropriate discipline.

Relevant Care & Custody Competencies for this role:

Resident Care and Management

• Creates and encourages a climate which is resident focussed

• Regularly gives feedback to staff on resident feedback/information

• Models the company’s commitment to resident care and management

• Monitors and evaluates resident care and management service delivery

• Interacts with residents easily, quickly building rapport but maintaining professional distance

• Is impartial, fair, assertive, consistent and confident with residents

• Treats residents with respect as individuals and encourages residents to do the same to others

Delivering Excellence

• Develops a climate that values quality/ excellence

• Champions and models Care and Custody’s commitment to Excellence

• Establishes and maintains standards

• Encourages a climate which looks to develop new or different ideas and approaches

Communication

• Builds effective communication within a group or team

• Shapes communication to suit the audience/individual

• Presents ideas/information clearly, interestingly and enthusiastically

• Sensitive in communication, taking account of the possible thoughts, feelings and concerns of others

Safety, Dignity & Diversity

• Creates a culture which recognises and respects individuals human rights

• Creates a culture which values diversity

• Creates a culture which is committed to health & safety

• Evaluates and monitors the delivery of services to prevent discrimination and maintain safety

Planning & Organising

• Links own plans to long-term business strategy

• Establishes clear plans to achieve long-term goals

• Prepares contingency plans for situations that may occur

• Develops options and identifies risks

• Distributes and publicises plans

• Delegates tasks, whilst supporting and monitoring progress, to ensure plan is achieved

• Establishes and monitors key performance indicators to measure progress against plan

Decision Making

• Interprets and evaluates information critically and objectively

• Recognises assumptions

• Can see all sides of an argument

• Identifies key issues and effective courses of action

• Relates different pieces of information and recognises trends

• Thinks through consequences of different courses of action

• Considers risks

Change Orientation/Flexibility

• Promotes a culture and creates a climate where change and innovation is understood, encouraged and embraced

• Identifies and champions organisational change and development

• Role models a positive approach to change and innovation

• Gets commitment for change from others

• Identifies and articulates when and where change is necessary and beneficial

• Develops an effective action plan to introduce and implement change

• Recognises discomfort that change can bring and provides support

Leading, Valuing & Developing People

• Creates a culture that values people and recognises their contribution

• Inspires and harnesses commitment, enthusiasm and determination in others to achieve

• Defines clear accountabilities

• Delegates effectively, appropriately and fairly

• Promotes opportunities for development

• Seeks staff views

• Sets clear, challenging and realistic objectives with realistic timeframes and deadlines

• Regularly evaluates staff effectiveness

• Gives constructive feedback on performance

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times

• Adhere to agreed outreach methods and risk assessment to ensure own personal safety dealing with service users

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment

• Use all work equipment and personal PPE properly and in accordance with training received.

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities

• Proactively identify and report security risks to your manager

• Report actual and suspected security incidents.

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.