Head of Communications and Public Affairs

Job content

If you are a communications professional who wants to work for an incredible charity and make the world a better place for wildlife then keep reading This a fantastic role for someone with a passion for nature, a strong track record in communications and experience working within the Scottish/UK political environment. The role To lead the strategic development of the Royal Zoological Society of Scotland (RZSS)’s internal and external communications, including public affairs. Promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and gateways to nature and RZSS as an international leader in conservation and science, grow brand awareness, income and support, safeguard our brand reputation and promote RZSS within the political environment. As part of the strategy and steering group, contribute to strategic planning in support of RZSS achieving its mission and aims. Some of the things you’ll do: Lead the strategic development of the communications function, formulating innovative strategy and business plans, including resource management for current and future needs, setting and monitoring targets/budgets including media, social media, internal communications and customer complaints Manage and develop content and engagement across communications channels, including the media, social media, website, newsletters, blogs and intranet In conjunction with the Director of Engagement and Business Development, develop RZSS’ political profile and advise on public affairs, ensuring best practice and a co-ordinated and integrated approach. Lead the design and delivery of stakeholder engagement with key political and policy influencers, building relationships with opinion formers and decision makers, fostering strong relations with both internal and external stakeholders Oversee the development, implementation and review of the complaints/resolution process for Edinburgh Zoo and Highland Wildlife Park, providing feedback to senior management on key themes which impact the visitor experience and recommend solutions Manage and develop an annual budget, ensure compliance, and maintain accurate records Manage, motivate, develop direct reports, following good management practice and working with HR policy guidelines, so their performance meets agreed standards. What we’re looking for: Educated to degree level in relevant degree or equivalent experience An excellent understanding of the Scottish media industry Knowledge of the political environments in Scotland Understanding of legal and ethical requirements in the media Creative copywriting and proofreading, with the ability to tailor often complex messages to a wide range of audiences, including the media, with an understanding of search engine optimisations Project management development and application Demonstrable experience in a similar role including managing and motivating a team What you’ll get in return: 37.5hr working week (5 out of 7 days / working a rotational pattern including weekends) Supporting both Edinburgh Zoo and Highland Wildlife Park 34 days annual leave (pro rata) Access to a healthcare plan Employer contributory pension scheme You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK. Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.