Guest Services Team Member - Seasonal

☞ Longleat

View: 102

Update day: 01-06-2024

Location: Warminster South West

Category: Consulting / Customer Service

Industry: Leisure Travel & Tourism

Position: Entry level

Job type: Temporary

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Job content

Longleat has a long history of hiring engaged, productive employees, and we’re looking for multiple Guest Service Team Members to continue this tradition.

We have a unique work environment where you can stroll around historic landscape and listed buildings as well as visit Koalas during your lunch break.

With a core business of around 1 million guests every year we are obviously passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime. We have now added onsite accommodation to allow guests to enhance their visit by experiencing an amazing stay with us in a selection of exclusive luxury rural retreats nestled within the Longleat Estate, with designer interiors creating luxurious havens.

We’re a business driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work.

Our Guest Services Team deliver an outstanding front-line customer service experience to our guests, ensuring they have an unforgettable time during their Longleat journey. You will be responding to all customer queries in person, via e-mail or telephone to guarantee they have the best experience possible.

What will this role entail?

Reporting to our Assistant Operations Manager, you will focus on providing a guest focused service and where appropriate, you’ll also enhance revenue through upselling and cross-selling as well as helping them to make informed decisions about their visit.

Key Duties Will Include
  • To provide all reasonable assistance that guests may request.
  • Dealing with guest queries in a helpful and professional manner.
  • To enhance revenue through up-selling and cross-selling.
  • To record customer services issues in a timely and accurate way.
  • Maintain a broad knowledge of the site, its attractions, its venues and its events and engaging with Guests to help them make informed choices and to promote sales.
  • Answer all guest communications via e-mail and telephone in timely, accurate and courteous manner.
  • Working within a team and cooperating with your colleagues.
  • Process cash, credit/debit card payments ensuring all transactions are handled in line with Company’s financial control procedures.
What will I need to be considered for this vacancy?
  • Proven experience in a customer service environment.
  • Good level of numeracy and literacy, to a minimum level of GSCE grade C
  • Passion for delivering a first-class customer service
  • Although not essential, cash handling experience would be highly advantageous.
  • Outgoing and enthusiastic personality
  • Strong interpersonal skills
  • Can demonstrate team working skills
What will I receive in return?

As a Guest Services Team Member you will receive a rate of up to £10.60 per hour, in addition to a range of attractive benefits that include;
  • Competitive hourly pay rates:
    • 16-17: £8.50
    • 18-20: £9.50
    • 21-22: £10.35
    • 23+: £10.60
  • 29 days holiday inclusive of bank holidays.
  • Unlimited free entry to Longleat for our employees
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
  • 50% off Annual passes for Friends and Family
  • Discounts on food and beverages and retail merchandise
  • 20% off VIP Experiences, 10% off Accommodation
  • Employee Assistant Programme
  • Employer contributory pension scheme
  • Life assurance scheme
  • Perks at work
  • Range of flexible working schemes
  • Great progression opportunities available.
  • Gain an internal endorsement for re-hire of future vacancies
You’ll be employed on a fixed term contract ending 7th January 2024, shorter contracts are also available. Working hours to vary over a 7-day rota basis, including weekends, evening and bank holidays as required. Earliest start time from 8am, and latest finish time up to 8pm, varying in accordance with opening times.

Interviews will be held on a rolling basis as applications are received. Positions available for start week commencing 20th March 2023.

Location: Longleat (Warminster, Wiltshire)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.
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Deadline: 16-07-2024

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