Functional Consultant – D365 Customer Engagement

☞ Lucy Group Ltd

View: 102

Update day: 04-06-2024

Location: Thame South East

Category: IT - Software

Industry: Appliances Electrical Electronics Manufacturing

Position: Mid-Senior level

Job type: Full-time

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Job content

Job Title: Functional Consultant – D365 Customer EngagementBusiness Area: Lucy ElectricLocation: Thame, United KingdomJob PurposeWorking with the wider Dynamics team, analyse business requirements, recommend solutions, and lead local project teams to improve processes using Dynamics 365 and related software.Develop solutions to meet service levels and management information required by the business.Work with the Dynamics team implementing Dynamics 365 solutions in all Lucy businesses to promote Group processes and standardisationJob Context
  • Working closely with functional business analysts and the support & development team to ensure co-ordinated approach to solution provision
  • The role is primarily focussed on the customer facing functions with Lucy Group, however there will be some exposure to manufacturing organisations.
Job Dimensions
  • Engage with the business to assess high level business needs and priorities, elicit business requirements, and prepare documentation and technical specifications
  • Act as a champion to enable modern business practices within the Sales & Customer Service domain
  • Act as an advocate for the adoption of digital technologies and ensure business benefits are realised by measuring the impact of change within the business
  • Arrange and engage in rigorous User Acceptance Testing (UAT) and Acceptance Into Service (AIS) testing
AccountabilitiesKey Accountabilities
  • Engage with business to understand and capture business systems and information requirements efficiently
  • Enhance business engagement processes to develop positive stakeholder interaction
  • Prepare Functional Requirements Documentation
  • Facilitate meetings and develop communications to allow knowledge transfer
  • Logically deconstruct existing systems to understand synergies and opportunities
  • Contribute to the development of corporate business sensing through data insights
Measures of success
  • Traceable, documented functional and non-functional business systems requirements
  • End-users have clarity on Business Engagement processes and service provision
  • Visible and relevant data management workstreams to provide robust business insight
  • Informed stakeholders through a collaborative participatory approach
  • Systems schematics presented to enable informed enterprise architecture decision making
  • Swift resolution of issues raised by the business
Qualifications, Experience And SkillsMinimum Qualifications, Knowledge and Experience
  • Preferably MB-200 certified
  • Sound business requirements elicitation, knowledge acquisition and project management skills evidenced by qualifications or experience
  • 5 years implementing, supporting and enhancing Microsoft Dynamics CRM / D365 Sales, Customer Service or Marketing
  • Demonstrable experience of full lifecycle implementations
Job Specific Skills
  • First class communication skills in the global Business Language, English
  • Ability to create detailed proposals, design documents, test scripts and facilitate meetings
  • General commercial awareness across the end-to-end value chain
Behavioural Competencies
  • Excellent communication and stakeholder management skills
  • Sympathetic to the changing needs of business, while following appropriate process
  • Presenting insights to a range of stakeholders in an engaging and informative manner
Desirable Experience And Skills
  • Experience of solution implementation, with the knowledge to challenge technical solutions
  • Process and data ecosystem mapping, data wrangling and coding familiarity
  • Business Intelligence and Data Governance knowledge
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Deadline: 19-07-2024

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