Full-time Security Control Room Operator

Job content

We are looking for a Security Control Room Operative who is flexible to work Days as well as Nights - for our 24 hours manned security control room. General Control Room duties are, but not limited to : -

• Receive and monitor all incoming/outgoing phone calls.
• Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
• Liaise with our customers and escalate call information to supervisors when needed.
• Monitor welfare check calls for all client/company sites.
• Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
• Monitor remote CCTV site images and take the appropriate actions.
• Issue, receive and administer keys.
• Shift Pattern = 4 Days/Nights On (05:30 – 17:30 / 17:30 – 05:30 hours) / 4 Days/Nights Off.
• Salary = £24,090 approximately. (Based on an hourly rate of £11.00 per hour)
• Holiday = 19.5 days per annum
• Must have a SIA Front Line Security License. Door Supervisor or Security Guarding.
• Immediate start available.

Qualities and Attributes for the role:

• Must have a polite, positive and professional telephone manner.
• Must provide excellent customer services and be able to diffuse difficult situations in pressured scenarios.
• Must be IT/Computer Literate.
• Must have a good eye for detail.
• Must be able to follow company procedures and protocols.
• Must have excellent communication skills both orally and in writing.
• Must be flexible to cover holidays and emergencies.
• Must be able to work well with others and lead by example.
• Using of own initiative.
• Must have a good work ethic.

Previous applicants need not apply.

Job Types: Full-time, Contract, Permanent

Job Types: Full-time, Permanent

Salary: £11.00 per hour

Benefits:

• On-site parking

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Receptionist: 1 year (preferred)
• Control Room: 1 year (preferred)

Licence/Certification:

• SIA SG, DS or CP (required)

Shift availability:

• Day shift (required)

Willingness to travel:

• 100% (required)

Work Location: One location

Reference ID: Security Control Room - Egham