Responding Support Officer

Responding Support Officer–Weekend Post

We are looking to recruit a Responding Support Officer to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations.

Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and re-assurance and give general assistance which may include calling the GP or Emergency Services. You will require a high level of patience, sensitivity and understanding to deal with a variety of different situations. You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies.

It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on own initiative whilst operating as a committed member of the team

You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided.

Contact details for informal discussion:

For further information and details regarding the position please contact Sarah Obrien at sarah.obrien@southampton.gov.uk

Recruitment contact details:

Email: recruitment@southampton.gov.uk
Tel: 023 8083 4033

Additional information:

• Salary: £29,777 - £33,944 pro rata 12 Hours per week plus Shift Allowance.
• Hours of Work: 08:30-21:30hrs working Saturday and Sunday every other weekend
• This is a permanent position.
• Please note that appointments are usually made at the bottom of the salary scale.
• This post requires a DBS check.
• For any posts that require a DBS check, if you have lived outside the UK within the last 5 years, you will be required to provide a Certificate of Good Conduct or a police certificate from the country/countries you have resided in. Kindly note that this is at the expense of the candidate, as well as any costs involved for translating into English.

How to apply:

The supporting statement section of the application form must be completed, unless there are specific criteria questions for you to evidence against. Applications are shortlisted against the essential and desirable criteria found within the job description for the post. Please refer to the job description when completing your application form and evidence how you meet the required criteria/questions. A CV on its own will not be considered.

Unfortunately we are not able to accept applications that are made through a third party agency. We cannot guarantee that any correspondence sent from third party agencies will be responded to.

Southampton City Council is committed to safeguarding and promoting the welfare of children, young people and adults. It is committed to delivering services to ensure they are happy, safe and have opportunities to reach their goals as responsible members of our community. We believe it is always unacceptable for a child, young person or adult to experience abuse of any kind, and recognise our responsibility to safeguard and promote their welfare. We are committed to following safe practices to ensure this and expect all employees, workers and volunteers to share this commitment. This commitment is reflected in all our recruitment and selection practices.

As a Corporate Parent we are actively aiming to support all our children in care (looked after children) and care leavers. Any applicants who are children in care or care leavers, who meet the essential criteria for the post applied for, will be guaranteed an interview.

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