FTTP Installation Supervisor

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

• We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
• We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
• We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The purpose of this role is to provide fibre installation services within customer premises, providing a best-in-class quality of service for our residential and business customers. It supports our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience - our Trustpilot reviews speak for themselves!

In this role you will work within the installation team, supervising a number of Customer Installation Engineers who carry out home installations to provide fibre broadband services to our customers as well as technical customer service and support.

There will be focus for you to become proficient in our high-quality approach to in-home installations in order to support in getting customers connected to our fibre-optic network. You will receive relevant Health and Safety, quality and environmental training needed in order to ensure you can work safely in any circumstances and any other relevant training as required.

What you’ll be doing:

• Supervising and providing support to a team of Customer Engineers and Sub Contractors.
• Checking that engineers are keeping up with the company PPE and H&S requirements.
• Ensuring all engineers are available for work each day and progressing with their schedule.
• Assigning work across the team using our ticketing software.
• Re-assigning work due to Installer leave and other unforeseen disruptions.
• On-site visits to audit Installers quality of work and customer service.
• Tracking and monitoring completion and failure rates within the team.
• Helping out with emergency installs and service calls when required.
• Reporting and giving feedback to your Line Manager in Weekly meetings.

The experience we’re looking for you to bring:

• An understanding and demonstration of leadership.
• Excellent troubleshooting and fault-finding skills.
• Excellent interpersonal skills and team working ability.
• Ability to adapt to an ever-changing environment and comfortable with ambiguity.
• Good level of understanding using a laptop and various software programs.
• Positive attitude and behaviour.
• Role-model for the team.
• Calm under pressure.
• Flexible/adaptable.
• Good time-management skills.
• Reliable/Available.
• Resilient.

Why join us:

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday (pro rata) to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Flexible WFH policy
• Enjoy the perks of Vitality health
• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs

We are an Armed Forces friendly organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.