Installation Engineer

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.

We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre - over 20% of our talent is from communities that we serve.

We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

• We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
• We have acquired over 500,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
• We have deployed our 100% full fibre network to over 200,000 premises to deliver the growth, which is rapidly moving towards 1 million in 2023.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

Job purpose:

The purpose of this role is to provide fibre installation services within customer premises, providing a best in class quality of service for our residential and business customers.

It supports our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry’s notoriously poor customer experience - our Trustpilot reviews speak for themselves!

What you’ll be doing:

• Installing fibre in customer premises, business and residential, including splicing.
• Assisting the CX team with troubleshooting technical queries.
• Liaising by phone with the supervisor and CX team to organise sales visits, installations and arrange service calls.

The experience we’re looking for you to bring:

• Fibre installation/splicing skills and experience in fibre welcome but not necessary.
• Clean driving licence.
• Good understanding of WiFi and various broadband capable devices and be able to demonstrate this to customers.
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business.
• Well-presented and able to demonstrate a professional image as the face of the business.
• Self-motivated and able to work independently on a solo basis.
• Able to demonstrate empathy with customers and colleagues – personable and friendly.
• Calm under pressure and ability to work in a methodical way in a busy environment.
• Proactive and efficient, and willing to go the extra mile for customers.
• Passion for our purpose and mission.
• Strong fit for our brand and organisational culture.

Why join us:

• You get to work with some of the best technology in the market
• Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
• We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave, our treat to you
• Keen cyclist, join our cycle to work scheme
• Enjoy the perks of Vitality health
• You get to work with an amazing bunch of people

What happens next:

You’ve done your bit so sit back and relax, we will review your application and come back to you.

If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.

Want to know more about a career at CFL, check out our careers page: https://communityfibre.co.uk/jobs

We are an Armed Forces Friendly Organisation.

We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.