Food & Beverage Team Leader

Job description

Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? If so this role could be for you.

Salary: £21,750 Please note that this salary is inclusive of a London weighting of £2690.

Contract: Full time, permanent contract

Claremont is located between Esher and Cobham and is easily accessible by bus. There are nice walks around the lake and 2 kids playgrounds, very popular with the locals. The Tea Room is offering a barista coffee range, fresh sandwiches, hot meals, cakes and scones.

We are a team of 10 and share the workload such as making sandwiches, serving behind the counter, making coffee or scooping ice cream.

This is a 7 days per week operation with very busy weekends with lots of visitors so patience, resilience, strong work ethic and remaining calm under pressure are great qualities to have.

Find out more about what it’s like to work in our Food & Beverage team here

You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented and served with a smile. You’ll work with your team to ensure the outlet is well presented and tables are cleared efficiently.

You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

In this role you’ll also have the opportunity broaden your experience by working in the wider operational team supporting in the kitchen at busier times.

Please also read the full role profile, attached to this advert.

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

• Customer focussed with great communication skills both verbal and written

• Passionate about food

• Creative and proactive and love seeking out new opportunities

• An inspirational leader

• Confident supervising teams – rota’s, managing absence, giving feedback

• Aware of Health & Safety compliance requirements

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.