Food & Beverage Team Leader

Job description

Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? If so this role could be for you. This role will be based at our site Frensham Little Pond, which is located 15 minutes from Hindhead.

Hours: 35 hours per week

Salary: £ 9.21 per week

Contract: Permanent

Frensham Little Pond and Great Pond were originally created in the 13th century, to supply fish to the Bishop of Winchester and his court, whilst visiting Farnham Castle. Today the pond and surrounding area is a sanctuary for wildlife with always something new to see.

Around the pond you can spot many common and rare birds, such as reed bunting, sedge warbler and great crested grebe, as well as nightjars and woodlarks. There are damselflies and dragonflies darting over the glistening water in warmer months, and the banks of the pond are fringed with a multitude of yellow iris, purple loose-strife and common reeds.

You’ll love leading a small team, and with your passion for food and ability to identify new income opportunities, you’ll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.

Ensuring the team are competently trained and compliant with relevant legislation, you’ll also make sure every food and drink order is beautifully presented and served with a smile. You’ll work with your team to ensure the outlet is well presented and tables are cleared efficiently.

You’ll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.

Please also read the full role profile, attached to this advert.

To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:

• Customer focussed with great communication skills both verbal and written

• Passionate about food

• Creative and proactive and love seeking out new opportunities

• An inspirational leader

• Confident supervising teams – rota’s, managing absence, giving feedback

• Aware of Health & Safety compliance requirements

Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.