Field Service Engineer

☞ Hologic

View: 101

Update day: 01-06-2024

Location: Basingstoke South East

Category: Mechanical / Technical High Technology Electrical / Electronics

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Field Service Engineer - Basingstoke, UK

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We’re thrilled to be looking for a Field Service Engineer to join our team covering our Molecular Diagnostics and medical imaging equipment across South West England. To service the territory successfully you will be based around Basingstoke area.

We’re looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated country as required and occasional international journeys to support our customers and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.


KEY RESPONSIBILITIES

  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, pneumatic and mechanical systems.
  • Install instruments at customer sites
  • Plan and complete Preventative Maintenance on time
  • Liaise with customer IT departments and assist with information systems installations and troubleshooting
  • Support marketing activities such as exhibitions
  • Maintain up to date training on products and compliance as required
  • Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports
  • Provide basic usemaintenance training to customers
  • Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
  • Excellent interpersonal, communication and customer service skills
  • Experience working in similar/comparable customer-based or laboratory environment
  • Effective Time Management Skills
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
  • Proficient use of Microsoft products (Word, Excel, Outlook)
  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, etc.
  • Basic knowledge of network and interfacing with the ability to progress though training
  • Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)

#LI-KP1

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Deadline: 16-07-2024

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