Field Based Collections Agent

Job content

JM166: Field Based Collection Agents
Location: Hereford
Salary: £24k + Competitive Bonus with an OTE of £31,664 Overview: First Military Recruitment is working in partnership with our client to recruit Field Based Collection Agents to join their team in Hereford. The agents will be responsible for visiting residential and commercial customers within a regional area for the purpose of debt resolution, collecting payments, securing payment arrangements, making contact visits and various other field based calls. This is not a bailiff/repossession role; you are there to help, and your role will be to visit customers in arrears on behalf of major Energy and Water Utilities. Using your listening and negotiation skills, you will help customers take positive steps to address their debt situation, identifying the most appropriate solution based on their circumstances. As you become more experienced, you will also support the installation of Pre-Payment Meters under warrants obtained with your responsibility to oversee the installation with the assistance of an engineer and locksmith. Duties and Responsibilities: Visits to customer’s properties on a daily/weekly basis to the guidelines agreed with clients Discuss accounts with customers who have fallen into arrears in their payments to our clients and negotiate repayment solutions Ensure all visits are completed accurately Submit all customer payments into the office in accordance with Company Procedure Complete and return all warrant paperwork into office in accordance with Company procedure where appropriate Achieve targets set by Field Manager and comply with quality guidelines Skills, Knowledge and Expertise: The ability to negotiate, handle objections and remain calm under pressure To be able to demonstrate effective planning, time management and organisational skills The capability to manage your own performance and support others To consistently identify the best solution to problems quick and accurately What you will require: Clear CRB and a satisfactory Credit Check Full and satisfactory employment references Full UK Driving Licence with access to your own vehicle Confident with the ability to work well under pressure and excellent communications skills In return, our Client offers: Working within London, an additional 10% on your annual salary is paid, bringing the basic package up to £26,622 before bonus; postcodes include N, NW, SW, SE, W, WC, E & EC. 33 days paid annual leave Flexible working patterns with lots of overtime opportunity Recognition and Awards Long Service Rewards Company Pension Company Mobile & Tablet device Fuel Card and Company Expenses Reward Gateway programme offering discounts at hundreds of top retailers and generous cashback schemes We Care Employee Assistance programme supporting medical, mental health and well-being. Life Assurance Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development Full PPE will be provided