Facilities Management Client Manager

☞ UK Hydrographic Office

View: 107

Update day: 25-05-2024

Location: Taunton South West

Category: Printing / Publishing

Industry:

Job type: Full-time, Permanent

Salary: £43,889 a year

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Job content

Details

Reference number

278303

Salary

£43,889
Pay: Further information can be found in the attached Document “Additional Pay Information”.

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

UKHO - Corporate Services and Finance

Type of role

Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Taunton, Somerset, South West

About the job

Job summary

The post holder will be joining an existing Facilities Management (FM) team and be responsible for the management of suppliers and contracts that underpin the services provided to the FM team, mainly the Total Facilities Management (TFM) contract.

Excellent knowledge and experience of FM, including hard FM, soft FM, health and safety, and managing contracts of this nature is essential. The post holder will be the first point of escalation for all contractual issues.

The person will hold a pivotal role in our TFM contract success and interact with key stakeholders around the organisation to ensure services are as required.

It is expected that the individual will be in the office at least 3 times a week, if not every day.

Job description

  • Responsible for the management of suppliers and contracts that underpin the services provided to the Facilities Management (FM) team, mainly the Total Facilities Management (TFM) contract.
  • Key interface between the supplier and UKHO internal customer, and ensuring customer centricity remains at the forefront of the suppliers’ motivations.
  • General client management tasks including (but not limited to) liaising with contractors, ensuring contract compliance, collecting and analysing performance metrics, audits, investigating customer issues across any contracted service, progressing service improvements with suppliers to deliver enhanced provision and/or performance, negotiating and resolving contractual issues, creating an end to end management of injected works (small works orders) and ensuring contracts continue to meet the UKHO’s needs while maximising value for money for the UKHO.
  • Subject matter expert in all FM areas, such as soft FM, hard FM and health and safety (H&S).
  • Attending, and contributing to internal and external meetings representing FM.
  • Budget manager for FM.
  • FM audit focal point.

Person specification

Please note that we will only score against the sift and interview criteria and not the essential and desirable information below.

  • Proven experience in all Facilities Management areas (hard FM and soft FM) plus Health & Safety.
  • Experience in managing a Total FM contract.
  • Holder of IOSH
  • Holder or working towards NEBOSH
  • SAP experience
  • Good interpersonal skills to establish and maintain working relationships

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Proven experience in all Facilities Management areas (hard FM and soft FM) plus Health & Safety, and managing a TFM contract.

Benefits

At the UK Hydrographic Office, it’s very important to us that our people feel valued.

We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.

See our attached Candidate Information Pack for more details.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply:

Please input details of your CV and write a personal statement demonstrating your relevant experience to the role (see below) by clicking "Apply Now" at the bottom of this page

Timeline:

  • Advert Closes for applications:
  • Shortlisting: week commencing
  • Interviews: week commencing

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.


Sift/Shortlist Criteria:

All applications are processed anonymously. You will be short-listed against the following criteria:

Experience:

  • Proven experience in all Facilities Management areas (hard FM and soft FM) plus Health & Safety.
  • Experience in managing a TFM contract.
  • Holder of IOSH
  • Holder or working towards NEBOSH


Interview Criteria:

You will be interviewed against the following criteria:

Civil Service Behaviours (level 3):

  • Managing a Quality Service
  • Communicating and Influencing

Experience:

  • Proven experience in all Facilities Management areas (hard FM and soft FM) plus Health & Safety, and managing a TFM contract.

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)


Process:

  • Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
  • Interview will be with a panel of no more than 2 people and will last approx. 45 mins


Onboarding Checks:

In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Checked) Clearance, but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.


Please note, we are unable to offer visa sponsorship.


SC – non reserved
This is a Ministry of Defence non-reserved post and although open to UK, British Commonwealth and European Economic Area nationals, successful applicants will require a security clearance (SC) and therefore need to have resided in the UK for a minimum of 12 consecutive months within the last 5 years.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    recruitment.queries@ukho.gov.uk
    Email :
    recruitment.queries@ukho.gov.uk

Recruitment team :

    Email :
    recruitment.queries@ukho.gov.uk

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment principles and you wish to make a complaint, you should in the first instance contact recruitment.queries@ukho.gov.uk If you are not satisfied with the response you receive, you can further contact the Civil Service Commission at: civilservicecommission.independent.gov.uk or view more details at http://civilservicecommission.independent.gov.uk
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Deadline: 09-07-2024

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