Business Relationship Management Lead

☞ UK Hydrographic Office

View: 103

Update day: 25-05-2024

Location: Taunton South West

Category: Printing / Publishing

Industry:

Job type: Full-time, Permanent

Salary: £57,686 a year

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Job content

Details

Reference number

309124

Salary

£57,686
Further information can be found in the attached Document “Additional Pay Information”.
A Civil Service Pension with an average employer contribution of 27%

Job grade

Grade 7

Contract type

Permanent

Business area

UKHO - Technology

Type of role

Information Technology

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Taunton, Somerset, South West

About the job

Job summary

This is an exciting career opportunity for a Business Relationship Management Lead to join a growing Service Management team. The role will support technology to deliver an excellent service to our business users and will provide support and guidance for teams on Service Management processes, ensuring continuous service improvement.

You will work as part of the IT Service Delivery team and have the opportunity to develop your skills and knowledge both through formal training and other development opportunities.

Our team has a mix of colleagues, split between those who work predominantly from home and those who attend the office, dependent on business needs.

This role is a Business Relationship role and requires frequent contact with the Senior Management team and site-based support teams. You will therefore need to be able to attend the office regularly, at least one day a week, due to the nature of the role.

Job description

Your responsibilities will include:

Leadership and management of the Service Management and Business Relationship Management (BRM) functions.

  • Working with the Head of IT Service Delivery to help define the IT Service Management Framework and strategic roadmap for the BRM and Service Manager functions.
  • Responsible for the delivery of day-to-day Service Level Management, Service Delivery Management and Business Relationship Management.
  • Ownership of the IT Service Management tool, MS System Center Service Manager.
  • Working with the Head of IT Service Delivery to help define the IT Service Management Framework and strategic roadmap for the BRM and Service Manager functions.

Business Relationship Management:

  • Establishing and maintaining a relationship with key business stakeholders.
  • Prepare and publish SLA and performance management reports and report back to the business.
  • Divisional Service Reviews
  • Point of escalation for Service Management, Problem and Incident Management issues.

Line Management of 2 Service Managers.

Monitoring, managing, and reporting on IT service performance.

Person specification

Please note that we will only score against the sift and interview criteria and not the essential and desirable information below.

  • Significant recent professional experience IT Service Management roles with a Business Relationship and Service Management focus
  • Extensive experience in Business Relationship Management from a technology perspective
  • Extensive experience in Service Management, managing and reporting on SLAs
  • SFIA skills:
    • Service level management: Level 6
    • Stakeholder relationship management: Level 6
  • Line Management experience
  • Excellent written and oral communication skills to produce reports and give presentations at an organisation wide level to senior leadership and large groups.
  • Experience of checking progress against targets, reporting as necessary and taking action to resolve exceptions.

Qualifications

Please confirm within your CV that you are ITIL v4 Foundation qualified. Only those with this qualification will have their applications considered at sift.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Evidence of SFIA skills: Service level management: Level 6 Stakeholder relationship management: Level 6

Benefits

Alongside your salary of £57,686, UK Hydrographic Office contributes £15,575 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

At the UK Hydrographic Office, it’s very important to us that our people feel valued.

We offer a huge range of benefits such as training and development, well-being support, flexible/ homeworking, a fantastic state of the art building, high spec equipment, and so much more.

See our attached Candidate Information Pack for more details.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply:

Please send a copy of your anonymised CV demonstrating your relevant experience to the role (see below) by clicking "Apply Now" at the bottom of this page. You will also have 250 words to give examples on how you meet each of the Civil Service Behaviours listed below.

Timeline:

  • Advert Closes for applications: 4th September 2023
  • Shortlisting: week commencing 4th September 2023
  • Interviews: week commencing 18th September 2023/25th September 2023

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

Pre-sift criteria:

All candidates must beITIL v4 Foundation qualified.Only those with this qualification will have their application considered at sift. Please ensure it is clearly demonstrated within your uploaded CV.

Sift/Shortlist Criteria:

All applications are processed anonymously. You will be short-listed against the following criteria:

Civil Service Behaviours (Level 4):

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

Your CV will be assessed against the below criteria:

  • Significant recent professional experience IT Service Management roles with a Business Relationship and Service Management focus.
  • Experience of line and task management within a Service Management or Business Relationship Management environment.

Interview Criteria:

You will be interviewed against the following criteria:

Civil Service Behaviours (Level 4):

  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together

See here for further information: Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)

Experience:

  • Significant recent professional experience IT Service Management roles with a Business Relationship and Service Management focus.
  • Experience of line and task management within a Service Management or Business Relationship Management environment.

Technical Skills:

  • Evidence of SFIA skills:

    Service level management: Level 6

    Stakeholder relationship management: Level 6

Process:

  • Single Stage Interview via TEAMS. You will be contacted to book a suitable slot if you are shortlisted (see our Candidate Pack for further information)
  • Interview will be with a panel of no more than 2 people and will last approx. 45 mins

Onboarding Checks:

In the event you are offered a role with us, you will be required to go through Basic Personnel Security Standard (BPSS) checks which will include Employment and Right to Work Checks. You will also need to apply for SC (Security Clearance), but you may be able to start your role before gaining this. Please see our attached Candidate Pack for further details and Terms.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    recruitment.queries@ukho.gov.uk
    Email :
    recruitment.queries@ukho.gov.uk

Recruitment team

    Email :
    recruitment.queries@ukho.gov.uk

Further information

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment principles and you wish to make a complaint, you should in the first instance contact recruitment.queries@ukho.gov.uk If you are not satisfied with the response you receive, you can further contact the Civil Service Commission at: civilservicecommission.independent.gov.uk or view more details at http://civilservicecommission.independent.gov.uk
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Deadline: 09-07-2024

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