DIO – MOD Guard Service - Security Operations Manager – Shift Worker

Job content

The Challenge

Do you have what it takes to be part of our Gold Standard security service?

MGS holds the National Security Inspectorate Gold Standard and is passionate about delivering great things for its customers and workforce. It also has Customer Service Excellence accreditation and holds the Committed to Equality Gold Standard.

In the MGS, a guard is known as a Security Officer Civilian Security Officer 5 (CSO5). A Supervisor is known as a Civilian Security Officer 4 (CSO4). They are managed by an Operations Manager who may be responsible for staff on a single site or a group of sites.

The Operational Manager is responsible for ensuring the Operational Security Tasks are achieved effectively within their Area of Responsibility. They have first Line Management responsibilities for the Guards in their area, ensuring all staff deliver a security service to the highest standards in accordance with current MOD, DIO/MGS and Establishments policies, processes and instructions and site Post Instructions.

More About MGS

Formed in 1992, the MGS has evolved into a dynamic organisation that takes great pride in the services it delivers. Our workforce is a professional, uniformed security provider delivering high quality unarmed guarding services to over 100 defence establishments in the mainland UK to the highest standard and we have an embedded culture of continuous improvement which ensures our people are able to give of their best and make a positive contribution to the organisation and defence as a whole.

Our customer base is wide, and we provide services to establishments as diverse as HM Naval Bases, Air Stations, working military and training establishments, Headquarters buildings and the MOD Main Building in London. Among those services we provide are general access/exit control, patrolling (with dogs at some establishments), CCTV monitoring, searching and traffic management. The MGS works closely with its security partners across the MOD, ensuring coherent operations across the estate.

MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

About Defence Infrastructure Organisation (DIO)

The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

We employ approximately 4,900 staff from a very diverse range of professions including head office functions and specialisms such as surveyors, town planners, airfield pavement experts, foresters and construction engineers. We work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work

Responsibilities

Main Responsibilities

The key duties of an Operational Manager (OM) are as follows. Please note that these duties can vary from site to site.

• Line Management of all staff within their Area of Responsibility (AOR) including managing them in line with all Personnel Management policies and processes
• Management of Rosters for all Units and staff within their AOR, insuring leave is authorised and all abstractions are covered accordingly
• To ensure the correct posture of physical and tactical resources to manage sites and maintain operational preparedness for security incidents, in line with local Joint Business Agreements/General Statement of Security Requirements (GSSOR’s).
• Oversee the management of resources, including people, and expenditure whilst ensuring a positive and inclusive working environment
• Oversee the planning, testing, and response to security/ emergency incidents or concerns, and providing informed recommendations on Physical Security issues to internal and external stakeholders
• Lead Physical Security operations and set governance structures to appropriately meet the risk appetite, overseeing effective Physical Security to protect assets and people throughout the estate. Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks
• Comply with relevant regulation and legislation
• Ensure all posts and tasks are risk assessed and Health and Safety policies and processes are followed at all times
• Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks
• Cooperating with other security providers at the Unit to provide a high-quality security service
• Provide Head Office with returns when requested regarding staffing levels, personal case work, audits and weekly completion of PORT, recording achievement of tasks, overtime and other operational data
• Act as an investigating manager for Personal Casework which fall outside your Area of responsibility (AOR)
• Ensuring National Security Inspectorate (NSI) compliance at all Units within your Area of Responsibility (AOR) auditing paperwork and processes and amending and updating local documents when required
• Reviewing rosters, Joint Business Agreements/ General Statement of Security Requirement (GSSOR’s) and Assignment instructions on an annual basis to ensure compliance with policy, Customer requirements and efficient use of resources
• Consulting with Trade Unions on local changes and building positive and effective relationships with all stakeholders
• Carry out all MGS/MOD/Management training including Institution of Occupational Safety and Health (IOSH) to ensure effective understanding and management of Health & Safety within their Area of Responsibility (AOR)
  

Essential Experience

Candidates should provide job information which indicates experience in leading teams, preferably in a high-pressure customer-service environment and a commitment to the highest standards

Desirable Experience & Skills

A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

Travel Requirements

Some Operational Manager roles may cover more than one site and require routine travel using official vehicles between Units. There will also be an expectation to travel in order to attend meetings, training courses or carry out Personnel case work at other locations throughout the UK

Medical
MGS applicants are required to attend a medical appointment to undertake a colour perception test. Operational staff at RAF Flying Stations and Royal Navy Dockyards are also required to undertake a hearing test

About Our Team

MGS is part of DIO which plays a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Under the Future DIO Transformation Programme, DIO will become the MOD’s professional estate services business and realise our organisational vision of providing a better estate, a better service and a better business. See more on Defence Infrastructure Organisation – GOV.UK