DIO – MOD Guard Service - Security Operations Manager – Day Worker

143382

£27,200

£3000 – Inner London allowance + substantial pension and benefits

Permanent

MOD - Defence Infrastructure Organisation - Ministry of Defence Guard Service (MGS)

Defence Operations
Operational Delivery
Security

Full-time, Shift Working

1

Hyde Park Barracks / Royal College of Defence Studies

The Challenge
Do you have what it takes to be part of our Gold Standard security service?

MGS holds the National Security Inspectorate Gold Standard and is passionate about delivering a great service for its customers and workforce. It also has Customer Service Excellence accreditation and holds the Committed to Equality Gold Standard.

In the MGS, we have Security Officers (AA) and Security Officer Supervisors (AO). They are managed by an Operations Manager who may be responsible for staff on a single site or a group of sites.

The Operational Manager is responsible for ensuring the Operational Security Tasks are achieved effectively within their Area of Responsibility. They have first Line Management responsibilities for the Security Officers in their area, ensuring all staff deliver a security service to the highest standards in accordance with current MOD, DIO/MGS and Establishments policies, processes and instructions and site Post Instructions.

More about MGS
Formed in 1992, the MGS has evolved into a dynamic organisation that takes great pride in the services it delivers. Our workforce is a professional, uniformed security provider delivering high quality unarmed guarding services to over 100 defence establishments in the mainland UK to the highest standard and we have an embedded culture of continuous improvement which ensures our people are able to give of their best and make a positive contribution to the organisation and defence as a whole.

Our customer base is wide, and we provide services to establishments as diverse as HM Naval Bases, Air Stations, working military and training establishments, Headquarters buildings and the MOD Main Building in London. Among those services we provide are general access/exit control, patrolling (with dogs at some establishments), CCTV monitoring, searching and traffic management. The MGS works closely with its security partners across the MOD, ensuring coherent operations across the estate.

MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.

About Defence Infrastructure Organisation (DIO)
The Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure.

We employ approximately 4,900 staff from a very diverse range of professions including head office functions and specialisms such as surveyors, town planners, airfield pavement experts, foresters and construction engineers. We work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman.

You can view our YouTube video to see more about our work

Responsibilities

Main Responsibilities
The key duties of an Operational Manager (OM) are as follows. Please note that these duties can vary from site to site.

• Line Management of all staff within their Area of Responsibility (AOR) including managing them in line with all Personnel Management policies and processes
• Management of Rosters for all Units and staff within their AOR, insuring leave is authorised and all abstractions are covered accordingly
• To ensure the correct posture of physical and tactical resources to manage sites and maintain operational preparedness for security incidents, in line with local Joint Business Agreements/General Statement of Security Requirement (GSSOR’s)
• Oversee the management of resources, including people, and expenditure whilst ensuring a positive and inclusive working environment
• Oversee the planning, testing, and response to security/ emergency incidents or concerns, and providing informed recommendations on Physical Security issues to internal and external stakeholders
• Lead Physical Security operations and set governance structures to appropriately meet the risk appetite, overseeing effective Physical Security to protect assets and people throughout the estate. Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks
• Comply with relevant regulation and legislation
• Ensure all posts and tasks are risk assessed and Health and Safety policies and processes are followed at all times
• Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks
• Cooperating with other security providers at the Unit to provide a high-quality security service
• Provide Head Office with returns when requested regarding staffing levels, personal case work, audits and weekly completion of PORT, recording achievement of tasks, overtime and other operational data
• Act as an investigating manager for Personal Casework which fall outside your Area of Responsibility (AOR)
• Ensuring National Security Inspectorate (NSI) compliance at all Units within your Area of Responsibility (AOR) auditing paperwork and processes and amending and updating local documents when required
• Reviewing rosters, Joint Business Agreements/ General Statement of Security Requirement (GSSOR’s) and Assignment instructions on an annual basis to ensure compliance with policy, Customer requirements and efficient use of resources
• Consulting with Trade Unions on local changes and building positive and effective relationships with all stakeholders
• Carry out all MGS/MOD/Management training including Institution of Occupational Safety and Health (IOSH) to ensure effective understanding and management of Health & Safety within their Area of Responsibility (AOR)

Hyde Park Barracks is home to the Household Calvary Mounted regiment.

Desirable Experience
A background, qualification or demonstrable interest in the delivery of site security and/or customer service will be an advantage.

Travel Requirements
Some Operational Manager roles may cover more than one site and require routine travel using official vehicles between Units. There will also be an expectation to travel in order to attend meetings, training courses or carry out Personnel case work at other locations throughout the UK.

Medical
MGS applicants are required to attend a medical appointment to undertake a colour perception test

About our Team
MGS is part of DIO which plays a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Under the Future DIO Transformation Programme, DIO will become the MOD’s professional estate services business and realise our organisational vision of providing a better estate, a better service and a better business. See more on Defence Infrastructure Organisation – GOV.UK

We’ll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Communicating and Influencing
• Seeing the Big Picture
• Working Together

We only ask for evidence of these behaviours on your application form:

• Leadership
• Managing a Quality Service
• Communicating and Influencing

We enable our people to work at the right place, with the right people, at the right time.

We believe that if we look after our people, they will be passionate about delivering great things for our customers.

We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance.

The MOD Discover My Benefits page lists the full set of benefits. Some of the many benefits you will receive include:

• Free uniform
• High quality functional training
• 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Ability to roll over up to 10 days annual leave per year
• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday
• Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
• Special Paid Leave for volunteering up to 6 days a year
• Enhanced maternity, paternity and adoption leave
• Employee Assistance Programme to support your wellbeing
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and / or site shops

Learning & Development

• Professional and Personal Development of skills
• Access to thousands of training courses through Civil Service Learning, some free or paid by DIO
• Ability to obtain industry recognised qualifications supported by DIO

Employment Hours
42 hours (including a paid lunch break of 1 hour per day)

Allowances
£3000 – Inner London allowance.

This post does not offer any assistance with relocation allowances.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

DIO is passionate about ensuring that we are a top performing organisation and a great place to work with a diverse range of talent. We are committed to being an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

DIO is a workplace where everyone feels valued and supported enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance. We aim to develop and support staff to meet the Department’s objectives, and to fulfil their own potential.

We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities and we treat people fairly irrespective of their background.

This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers.

Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, bold and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation.

DIO commits to offer its employees the following experience:

• Meaningful, purposeful work
• The ability to learn and grow
• The right opportunities and resources
• To care about your wellbeing
• To feel valued and included